Multivista West Africa Limited & Kirloskar Oil Engines Ltd brings the world's most reliable diesel genset to power progress and illuminate the future for the people of Nigeria.
We are recruiting to fill the position below: Job Title: Field Service Engineer - Diesel Industrial Generator (Remote) Location: Plot 7, Block B, Ilasamaja Scheme Industrial Layout, Ballet Bus stop, Apapa Oshodi Expressway - Lagos Employment Type: Full-time
Responsibilities
Load banking and analysing voltage requirements
Travel to client locations for emergency service calls.
Receive, register, and coordinate customer service requests, breakdown calls, and complaints.
Run diagnostic tests to find root causes of errors.
Replace broken parts and calibrate system settings.
Write reports on service work and track spare parts inventory.
Run regular checks to stop equipment from breaking down
Escalate major technical issues, delays, spare-part requirements, and customer complaints to the Service Manager.
Maintain professional communication with customers and ensure a high level of customer satisfaction.
Requirements
Must reside on the Island, Lagosstate, not mainland.
Interested candidates should possess a Bachelor`s Degree, HND, qualification in relevant fields
2–5 years of experience in service coordination, maintenance coordination, or after-sales service, preferably in the Diesel Generator / Power Generation industry.
Experience coordinating DG breakdown services, preventive maintenance (PM), AMC contracts, and emergency service calls.
Experience handling customer complaints, service requests, quotations, work orders, and service reports.
Good understanding of diesel generator engines, alternators, control panels, batteries, and basic DG maintenance.
Strong electrical and mechanical aptitude
Ability to coordinate multiple service calls and prioritize critical generator breakdowns.
Knowledge of AMC and preventive maintenance activities
Strong customer communication, follow-up, and team coordination skills.
Excellent problem-solving and communication skills.
Good inter-personal relationship skills