Prepare accurate commercial quotations for parts, repairs, and replacements based on support team findings, including project-related activities.
Track pending quotations and proactively follow up with clients to secure timely approvals.
Collaborate with the Support Coordinator to keep preventive maintenance (PM) schedules updated and ensure execution on time.
Confirm that flagged repair and replacement items are resolved prior to the next scheduled PM visit.
Manage client communications, including answering service emails, and maintain up-to-date records of quotes, approvals, and PM schedules.
Support the broader Support and Presales teams with coordination and administrative tasks to maintain smooth service delivery.
Requirements
Diploma or Degree in Business Administration, Engineering, or a related field.
1-2 years of experience in a coordination, sales support, or customer service role (experience in a technical, security, or service industry is preferred).
Proficiency in Microsoft Excel and Word; familiarity with CRM or quotation software is an added advantage.
Excellent organizational, multitasking, and written communication skills with strong attention to detail.
Proactive mindset capable of anticipating and resolving potential delays before they occur.