Job Title: Server Engineer | Group IT | IT Infrastructure Job Summary This is a senior role within the Infrastructure Operations team. The incumbent will be responsible for the design, administration, support, and continuous improvement of the organisation's infrastructure platforms, with a strong focus on Windows and Linux environments, enterprise storage solutions, and core infrastructure services. The role will play a key part in advancing automation, DevOps practices, and Infrastructure as Code (IaC) capabilities to improve operational efficiency, consistency, and scalability. The successful candidate must possess advanced troubleshooting and problem-solving skills across hardware, operating systems, storage, and infrastructure platforms, and will be responsible for the execution, enhancement, and documentation of operational and maintenance procedures. Job Responsibilities Design, implement, maintain, and troubleshoot enterprise server, virtualization, and infrastructure environments to ensure high availability and optimal performance. Manage and support Windows-based server platforms, including installation, configuration, patching, monitoring, and ongoing operational support. Design, implement, support, and troubleshoot Linux and open-source infrastructure platforms, ensuring stability, security, and operational excellence across hybrid environments. Administer, maintain, and optimize enterprise storage platforms, ensuring data availability, performance, resilience, capacity planning, and adherence to business continuity requirements. Develop and maintain automation, scripting, and Infrastructure as Code (IaC) solutions to support DevOps practices, streamline operational processes, improve consistency, and reduce manual intervention across the infrastructure estate. Administer and optimize virtualized infrastructure environments, ensuring scalability, resilience, and efficient resource utilization. Design, implement, and maintain enterprise identity and access management solutions, including Active Directory forests, domains, authentication, and security services. Design, implement, and support enterprise messaging and collaboration environments, ensuring reliability, security, and business continuity. Deliver cloud transformation initiatives, including cloud migrations, deployments, and hybrid infrastructure integration. Provide advanced technical troubleshooting and root cause analysis for complex infrastructure incidents and operational challenges. Participate in after-hours support and escalation processes to maintain critical business services and infrastructure availability. Ensure compliance with established change management, governance, and project delivery methodologies. Collaborate with cross-functional IT teams to continuously improve infrastructure services, operational processes, and platform performance. Develop, maintain, and enhance technical documentation, standards, procedures, and knowledge repositories for infrastructure operations. Identify opportunities for infrastructure modernization, automation, and process improvement to improve service delivery and operational efficiency. Support the planning, implementation, and maintenance of secure, resilient, and scalable IT infrastructure solutions aligned with business requirements. Key attributes and competencies Strong customer service orientation with a professional, approachable, and collaborative attitude. Excellent analytical, troubleshooting, and problem-solving skills. Ability to work effectively within a team environment while remaining self-motivated and capable of working independently. Demonstrated ability to take ownership, show initiative, and drive tasks through to successful completion. Willingness to participate in after-hours support, maintenance activities, and operational escalations when required. Strong attention to detail and commitment to delivering high-quality outcomes. Resilient, adaptable, and able to perform effectively in a fast-paced, high-pressure environment. Excellent verbal, written, and interpersonal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Strong planning, organisational, and time management skills, with the ability to manage multiple priorities concurrently. Continuous improvement mindset with a passion for learning new technologies, automation techniques, and industry best practices. Demonstrated commitment to documentation, knowledge sharing, and maintaining operational standards. Results-oriented, with the tenacity and accountability required to deliver outcomes and overcome challenges. Experience and qualifications Microsoft certification (MCSE, MCITP, or equivalent modern Microsoft infrastructure/cloud certification). VMware Certified Professional (VCP) or equivalent virtualization certification. Cloud platform and infrastructure certification (Azure, AWS, or equivalent). Degree or Diploma in Information Systems, Computer Science, or a related field advantageous but not essential. Strong scripting and automation skills, with experience in te