Regional Training Officer At Sunculture Kenya Ltd
full-time
Key Responsibilities
Lead the end-to-end onboarding journey for new sales teams in your region by facilitating structured orientation, embedding SunCulture's sales process, and ensuring agents are equipped to succeed within their first 30 - 60 days.
Design and deliver a region-specific training strategy aligned to national sales goals, incorporating digital modules, live sessions, and field immersion with continuous iteration based on agent performance trends.
Use sales performance data (via BI and LMS) to build personalized training plans for field sales teams, with clear learning goals, field mentorship, and follow-up milestones.
Own field coaching as a core function by conducting routine shadowing visits, modeling desired sales behaviors, and providing timely, actionable feedback to improve productivity and customer experience.
Collaborate with Regional Sales Managers and Sales Team Leads to identify skills gaps, build targeted interventions, and co-own performance improvement for underperforming clusters.
Support recruitment efforts by participating in assessments and agent interviews, ensuring selection criteria match field realities and competency expectations.
Drive agent lifecycle management by engaging in retention check-ins, capturing training impact, and contributing to agent recognition and career growth conversations.
Develop, digitize, and maintain training content on the Learning Management System (LMS), ensuring ease of access, completion tracking, and compliance with SunCulture standards.
Champion systems adoption within the sales team by demystifying tools, supporting training needs, and driving field confidence in using SunCulture's digital ecosystem.
Track training budgets and resource usage, ensuring all activities are cost-effective, high impact, and aligned to SunCulture's sales strategy and training philosophy.
Key Requirements
Passionate about developing others' capabilities and empowering those around you.
Willing to gain experience in 'doing' what is being asked of others before learning how to train it.
Effective communicator in front of small-medium sized groups of people.
Comfortable with ambiguity and experience working in a dynamic environment.
Have discretion in using budgetary allocations for the region and/or department
Experience in solar/ off-grid pump systems would be an advantage.
Experience working in a start-up would be an advantage.
Experience training experientially would be an advantage
Work experience as a sales agent is an added advantage