Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs. Technical Service Coordinator Job Role The Support Officer is responsible for coordinating customer service requests and complaints, supporting the daily operations of the Support Department, and ensuring that service activities are properly scheduled, documented, followed up and reported. The role serves as a key coordination point between customers, the Director, technicians, drivers and other internal departments. The successful candidate will help ensure that customer issues are addressed promptly, technicians and resources are effectively coordinated, service records are accurately maintained, and customers receive consistent follow-up. The position requires a highly organised, customer-focused and detail-oriented individual with strong communication, administrative and follow-through skills. Strategic Purpose of the Role Improve the responsiveness and coordination of customer support and service activities. Ensure customer complaints and service requests are recorded, tracked and followed through to resolution. Support effective daily planning and deployment of technicians, vehicles and other service resources. Maintain accurate service, contract, quotation, payment and customer records in the relevant systems. Strengthen communication between the Support Department, customers and other departments. Support customer satisfaction through regular follow-ups, service quality checks and timely reporting. Key Responsibilities Customer Support & Complaint Management Receive and respond to incoming customer complaints, enquiries and service-related issues. Record customer issues and assist with daily service reporting and entry of relevant information into the Salesforce/CRM database. Coordinate the resolution and scheduling of customer issues in liaison with the Director. Advise customers on the company’s service conditions, including visitation charges, outstanding account balances and other applicable service requirements. Conduct daily follow-ups with customers on services provided and report feedback and quality concerns to the Director. Check customer satisfaction for customers attended to during the week and escalate unresolved concerns. Service Planning & Technical Team Coordination Coordinate the next day’s customer service schedule in consultation with the Director. Arrange daily work schedules for technicians, vehicles and drivers, taking account of customer priorities and available resources. Maintain an up-to-date record of technicians’ capabilities to support service planning and allocation of duties. Distribute or coordinate duties for the technical team in consultation with the Director. Maintain the AMC attendance list and arrange scheduled service visits within the required timelines. Follow up on installation works, including timelines, overtime requirements and facilitation arrangements. Contracts, AMC Renewals & Customer Follow-up Coordinate Annual Maintenance Contract (AMC) renewals and ensure newly added scales or equipment are included during renewal. Record and follow up on customer contract renewals and equipment stamping requirements. Monitor upcoming renewal dates and coordinate timely communication and service arrangements. Follow up on support-department-related payments and outstanding customer balances. Quotations, Invoicing & Service Documentation Follow up on quotations and monitor their status, customer responses and progress. Prepare service quotations for review and approval by the Director before dispatch. Update quotation and opportunity progress in the Salesforce/CRM system. Prepare and coordinate service-team documents, including invoices, delivery notes, quotations and contracts. Assist with the documentation, recording and dispatch of all departmental outgoing items. Tools, Equipment & Operational Records Maintain an up-to-date register of test weights and ensure the register is properly organised. Ensure tools are recorded, reconciled, up to date and maintained in good working condition. Coordinate prior arrangements for loading and offloading roller weights and other machinery required at customer sites. Administration, Reporting & Cross-Departmental Coordination Coordinate administrative matters relating to the Support Department with other departments. Prepare and submit daily reports to the Director covering service activities, customer issues, follow-ups and outstanding actions. Assist in preparing, compiling, filing and entering daily service information into the relevant database and records. Maintain accurate and accessible departmental records and follow up on pending actions to ensure timely completion. Qualification Certificate or Diploma in Business Administration, Customer Service, Office Administration, Business Management or a related field. A relevant bachelor’s degree will be an added advantage. At least 2 years’ experience in customer support, service coordination, technical administration or a similar operational support role. Experience coordinating service teams, schedules, customer requests or field-service activities will be an advantage. Experience preparing quotations, invoices, delivery notes, contracts and routine operational reports is desirable. Real Estate Sales Agent Job Role The Real Estate Sales Agent will be responsible for generating property sales opportunities, identifying and engaging prospective buyers, presenting available properties and supporting clients throughout the property sales process. The role requires an experienced and results-oriented sales professional with a strong understanding of the real estate industry, excellent communication skills and the ability to build lasting client relationships. The successful candidate must be an eloquent, confident and presentable communicator who can engage diverse clients professionally, understand their property needs, negotiate effectively and consistently work towards achieving sales targets. Strategic Purpose of the Role Drive property sales and contribute to the achievement of the organisation’s revenue targets. Identify and develop new business opportunities within assigned real estate markets. Build and maintain a strong pipeline of prospective buyers and clients. Provide prospective clients with professional guidance and a positive property-buying experience. Strengthen the organisation’s market presence through networking, referrals and effective client engagement. Key Responsibilities Sales Generation & Business Development Identify, prospect and engage potential property buyers through networking, referrals, direct outreach and other approved sales channels. Generate and maintain a pipeline of qualified sales leads and consistently follow up on prospective clients. Promote and market available properties to prospective buyers in line with the organisation’s sales strategy. Identify new opportunities and potential client segments within assigned real estate markets. Work towards agreed individual and team sales targets. Client Engagement & Relationship Management Establish clients’ property requirements, preferences, budgets and purchase timelines. Communicate clearly and professionally with prospective and existing clients, providing timely responses to enquiries. Build and maintain strong client relationships to encourage repeat business and referrals. Keep clients informed throughout the sales process and coordinate follow-ups to maintain engagement. Deliver a professional, customer-focused experience when representing the organisation. Property Presentations & Sales Negotiations Arrange and conduct property viewings and presentations for prospective buyers. Provide accurate information about property features, pricing and other relevant details using approved company information. Respond to client questions and objections confidently and professionally. Support negotiations between prospective buyers and the organisation, in line with approved pricing and sales procedures. Follow through on interested prospects to support conversion from enquiry to completed sale. Sales Administration & Reporting Maintain accurate records of leads, client interactions, property viewings and sales opportunities. Provide regular updates on the sales pipeline, prospect follow-ups and progress towards targets. Prepare sales activity reports and submit them within the required timelines. Coordinate with relevant internal teams to support documentation and progression of transactions. Ensure client information and sales records are handled professionally and confidentially. Qualification A certificate, diploma or degree in Sales, Marketing, Business Administration, Real Estate or a related field is preferred. Previous experience in sales within the real estate industry is required. Candidates with less than 3 years’ relevant experience may be considered within the KES 65,000–90,000 salary range, plus commission. Candidates with more than 3 years’ relevant experience may be considered for a salary of KES 100,000 and above, plus commission, depending on the markets they have been exposed to. Experience in property marketing, client acquisition, property viewings and closing sales will be an advantage. Hotel Manager Job Role The Hotel Manager will be responsible for overseeing the daily operations of the hotel, ensuring efficient service delivery, excellent guest experiences and effective management of hotel resources. The role involves supervising staff, coordinating different hotel departments, managing guest relations, monitoring operational costs and ensuring that the hotel maintains high standards of hospitality, cleanliness and service. Strategic Purpose of the Role The Hotel Manager will be expected to: Ensure smooth and efficient day-to-day hotel operations. Maintain high standards of customer service and guest satisfaction. Improve staff productivity and departmental coordination. Monitor operational expenses and ensure proper resource utilisation. Support revenue growth and business performance. Maintain compliance with hospitality, health and safety standards. Key Responsibilities Hotel Operations Management Oversee daily hotel operations and ensure all departments function effectively. Coordinate front office, housekeeping, kitchen, food and beverage and maintenance activities. Monitor reservations, check-ins, check-outs and room allocation. Ensure hotel facilities and services meet established standards. Identify operational challenges and implement appropriate solutions. Guest Relations & Customer Experience Ensure guests receive professional and courteous service. Handle guest complaints, enquiries and special requests. Monitor customer satisfaction and address service delivery gaps. Establish procedures that enhance guest experiences and encourage repeat business. Maintain positive relationships with guests and other stakeholders. Staff Supervision & Management Supervise and coordinate hotel employees across different departments. Prepare staff duty schedules and monitor attendance. Provide guidance, training and performance feedback. Ensure employees adhere to hotel policies and service standards. Promote teamwork, accountability and professional conduct. Housekeeping & Facility Management Ensure guest rooms, public areas and facilities are clean and properly maintained. Conduct regular inspections to maintain cleanliness and presentation standards. Coordinate repairs and maintenance activities. Monitor the availability of housekeeping supplies and equipment. Ensure compliance with hygiene and safety standards. Food & Beverage Management Oversee food and beverage service in coordination with the kitchen team. Monitor food quality, presentation and service standards. Ensure proper stock management and minimise wastage. Monitor food handling, storage and hygiene practices. Coordinate departmental activities to ensure timely service delivery. Financial & Inventory Management Monitor daily revenue, expenses and operational costs. Ensure accurate recording of sales, payments and transactions. Monitor stock levels and coordinate procurement requirements. Implement cost-control measures to minimise wastage. Prepare operational reports and provide performance updates to management. Compliance & Safety Ensure compliance with applicable hospitality, health, hygiene and safety regulations. Maintain a safe environment for guests and employees. Ensure proper handling of emergencies and security incidents. Monitor adherence to hotel policies and operational procedures. Qualifications Diploma in Hospitality Management, Hotel Management, Tourism or a related field. A bachelor’s degree will be an added advantage. Minimum 3 years’ experience in hotel or hospitality operations. Previous supervisory or managerial experience. Experience managing hotel staff and coordinating multiple departments. Knowledge of front office, housekeeping and food and beverage operations. Head Of Sales Job Role The Head of Sales is responsible for driving overall revenue growth across all branches and markets. The role provides strategic leadership and oversight of sales operations, ensuring high-performing teams, achievement of commercial targets, customer acquisition, retention, and sustainable business growth. The position works closely with senior leadership to develop and execute commercial strategies aligned with organizational objectives. DUTIES AND RESPONSIBILITIES Sales Strategy & Revenue Growth Lead delivery of national revenue and growth targets. Develop and implement strategic sales plans aligned with company objectives and market opportunities. Drive customer acquisition, retention, and reactivation strategies. Lead customer base management and regional expansion initiatives. Oversee execution of go-to-market strategies and promotional activities. Sales Leadership & Team Management Mentor and manage regional heads, area managers, and sales team leaders. Drive accountability and achievement of commercial targets. Support recruitment, onboarding, training, and development of sales talent. Champion a high-performance culture focused on coaching and continuous improvement. Sales Operations & Performance Management Oversee market segmentation, territory allocation, and resource deployment. Monitor sales pipelines and forecast performance. Track key sales metrics and provide management reports. Lead performance reviews and implement corrective actions where necessary. Ensure sales activities align with business goals and operational requirements. Market Intelligence & Business Development Conduct competitive analysis and market intelligence activities. Identify emerging opportunities, trends, pricing shifts, and threats. Recommend growth initiatives based on market insights. Support development of commercial strategies to improve market share. Stakeholder Collaboration & Customer Focus Collaborate with finance, marketing, operations, and product teams. Ensure alignment on product mix, pricing, profitability, and execution. Build strong internal and external stakeholder relationships. Promote a customer-centric approach across sales operations. Risk Management & Governance Instill a strong risk-management culture within sales and credit teams. Identify performance risks and implement mitigation measures. Support compliance with company policies and commercial standards. QUALIFICATIONS Bachelor’s Degree in Business, Marketing, Economics, Finance, or a related field. Minimum 8–12 years’ progressive experience in sales, business development, or commercial leadership roles. Proven track record of consistently delivering revenue growth and sales targets. Demonstrated experience managing multi-level sales teams across multiple locations or regions. Experience in fintech, FMCG, distribution, or other high-growth industries will be an added advantage. Senior Category Manager Job Role The Senior Category Manager is responsible for managing product categories through strategic planning, supplier management, market analysis, and portfolio optimization. The role drives category growth, profitability, supplier performance, and customer value by ensuring effective category strategies aligned with business objectives and market needs. PURPOSE OF THE ROLE Develop and execute category growth strategies. Strengthen supplier partnerships and performance. Increase category profitability and revenue contribution. Improve product portfolio performance and market competitiveness. Enhance customer satisfaction through relevant product offerings. Support data-driven commercial decision-making. DUTIES AND RESPONSIBILITIES Category Strategy & Growth Develop overall category strategies aligned with organizational goals. Drive growth and development of assigned brands and product categories. Monitor category performance and identify expansion opportunities. Develop long-term development strategies for brands and suppliers. Monitor market prices and develop growth initiatives. Market Research & Analysis Analyze market data and customer insights to identify trends and opportunities. Conduct regular market visits to gather retailer feedback and market intelligence. Monitor competitor activities, customer behavior, and category performance. Provide recommendations to improve category performance and market positioning. Supplier Relationship Management Develop and maintain strong supplier relationships. Negotiate commercial agreements and joint business plans with suppliers. Secure favorable pricing, terms, and service levels. Manage supplier performance to achieve business objectives. Ensure achievement and collection of supplier rebates and credit notes. Portfolio & Inventory Management Manage category portfolios and product lifecycles. Develop exit strategies for underperforming products. Monitor stock performance and minimize losses through effective inventory management. Follow up on short-expiry stock and ensure timely liquidation where necessary. Cross-Functional Collaboration Collaborate with Sales, Marketing, Marketplace, Finance, and Planning teams. Support execution of category and supplier strategies across functions. Ensure alignment between commercial objectives and operational execution. Coordinate promotional and business development activities. Reporting & Performance Management Track category performance indicators and commercial metrics. Prepare reports and insights to support decision-making. Monitor profitability, supplier contributions, and inventory performance. Support continuous improvement initiatives within category management. QUALIFICATIONS Bachelor’s Degree in Business Management, Logistics, Supply Chain Management, or a related field. Minimum 5 years’ experience in category management or a similar commercial role. Membership with CIPS (Chartered Institute of Procurement & Supply) is an added advantage. Strong understanding of the Kenyan retail and e-commerce market. Don't Keep Share!: WhatsApp Tweet