Key Account Manager (kzn Onsite)

Datafin

KwaZulu-Natal, south-africa

ENVIRONMENT:A dynamic Financial Solutions Provider seeks a Key Account Manager to look after its portal client base at its KwaZulu-Natal division. This will include onboarding new clients quickly and accurately, keeping every portal client well serviced and retained, growing existing accounts and Debtor monitoring, and converting demos and existing consultancy and BCB clients onto the portal, working alongside the Credit Risk Advisors. The ideal candidate must preferably have a suitable 3-year Degree; five years' relevant experience in service delivery or client relationships will be accepted instead. A Credit Risk Management background is preferred, and you will also require experience with contract drafting and client onboarding in line with the New Client Take-On SOP and setting up clients on CreditSphere360: branches, users, modules, risk report rates, levels of authority, Debtor monitoring and credit applications.DUTIES:Client Service and Retention - Clients are placed in service tiers by monthly billing at the start of each year. Tier 1, your top clients by monthly billing: visit each in person with the servicing CRA at least once a year. A large client signed during the period may be added to Tier 1 by the Sales Director. Tier 2, clients above an agreed billing threshold: call at least once a quarter. Tier 3, all other clients: call at least twice a year. Record every visit and call as a meeting note under Client Manager ? Meetings on the day; the Sales Director spot-checks meeting notes each quarter. Where you are concerned about a client's portal fee or usage, see the client with the servicing CRA. Keep and grow your existing book: identify customer risks early and act on them and grow existing clients through more Debtors monitored and added modules or branches. Complete each client's annual licence fee review before the anniversary of their agreement, so the annual increase is agreed and billed; the Sales Director confirms this once a year. Record every cancellation with its date and reason in the client overview. Resolve client issues quickly; where an issue needs escalating, escalate it to the servicing CRA promptly (and to the Regional or Credit Manager and Sales Director where needed) and keep the CRA informed until it is closed. Record escalations in the Escalation Log and pass client suggestions on to the right team. Draft the client agreement within 1 business day of the CRA's instruction, copying the relevant Credit Manager. Send the agreement to the client within 2 business days of drafting, copying the CRA. Where the CRA sends it, they copy you. Follow up and update the CRA at least every 2 business days until the agreement is signed. Send the signed agreement to the Financial Director within 1 business day of receiving it. Load the client onto the BCM / BCB system within 1 business day of receiving the signed Internal Take on Form, using the agreement, insurance policy, broker nomination and take-on form, in line with the system onboarding manual. Verify the captured data, then sign and send the Internal Take-on Form to the relevant Executive within 1 business day of loading, copying the lead initiator, the CRA who brought in the business and the servicing CRA. Keep all correspondence in the email thread titled 'INTERNAL CLIENT TAKE ON FORM'; the Sales Director checks a random sample of onboardings from these threads each quarter. Escalate agreement queries to the Managing Director and record any delay caused by others in the 'INTERNAL CLIENT TAKE ON FORM' email thread. Broker nominations, insurance policies and completing the take-on form are the CRA's responsibility. Complete onboarding and training so that every new client uses the full CreditSphere360 service agreed. Accurate onboarding protects the correct allocation of commission. Phase 1, within 1 business day (24 hours) of conversion: create the client's branches and branch information; create users and passwords; set up the customer modules and functions; set the risk report rates; set the levels of authority. Record a meeting note under Client Manager ? Meetings saying 'Phase 1 complete' on the day it is done. Full onboarding, within 5 business days of conversion: set up debtor monitoring and the credit application, then record a meeting note saying 'Full onboarding complete'. Where the client causes a delay (for example, debtor lists or documents not provided), record the reason in the meeting note and inform the Sales Director and the servicing CRA. Set the client up completely and accurately, so that neither the client nor the CRA has to come back to correct it. Grow Debtor monitoring towards the agreed utilisation range; no client should have zero Debtors monitored more than 3 months after take-on. Support the branch Industry Age target by driving clients to submit and load their age analyses. Run CreditSphere360 demos to a high standard and record every demo and its outcome in the Demo Log; demo quality is measured through the demo conversion rate. Convert demos into portal clients and follow up every open proposal. Achieve an agreed new monthly billing target and keep the sales leads tracker current. Attend the first-Friday sales meeting and give feedback on client conversations. Identify upsell opportunities across services, including BCB reports, debt recovery, credit insurance and KYC / FICA compliance. Each quarter, prepare a client activity report for the Sales Director from CreditSphere360 usage data and present it at the first-Friday sales meeting after quarter end. Report the number of logins per user for every portal client, and flag users who are not logging in. Users expected to log in rarely, such as a signatory who only approves limits above R1m, are marked as expected low use rather than flagged. Report credit applications sent vs completed through the portal, debtor monitoring usage %, and the number of applications requested through the portal. Follow up every flagged user and low-usage client (for example with training or a visit with the CRA) and record the action taken. Ensure billing and invoicing are correct for your clients. Keep the CRM and client accounts accurate and up to date. Give feedback on results, client interactions and highlights at the first-Friday sales meeting. Maintain the SOPs for your role, including portal onboarding, portal termination and the sales leads tracker. A 3-year Degree is preferred; five years' relevant experience in service delivery or client relationships is accepted instead. 3-5 Years' experience in Account Management or Customer Service. A proven record of keeping and growing client relationships. Confident demonstrating and setting up a software platform for clients. A Credit Risk Management background is preferred. Presenting and demonstrating CreditSphere360 to clients and prospects. Accurate contract drafting and client onboarding in line with the New Client Take-On SOP. Setting up clients on CreditSphere360: branches, users, modules, risk report rates, levels of authority, Debtor monitoring and credit applications. Relationship building and client retention. Sales pipeline management and forecasting. Analysing client usage data and reporting it clearly. Judgement on what needs escalating, and following it through. Communication and interpersonal skills. Computer skills: CreditSphere360, the CRM and sales leads tracker, and Microsoft Office. Desired Skills: Key Account Manager

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Chief Key Accounts Director

Tsebo Solution

Gauteng, south-africa

full-time

Tsebo Solutions Group is seeking a Chief Key Accounts Director to lead the next phase of profitable growth across its most strategically important clients. Building on the key account platform already established, the successful candidate will deepen executive client relationships, protect existing business and grow future business by driving the increase of Tsebo portfolio services width and penetration into the key accounts and coordinate relevant activities across the Group. Reporting to the Group CEOs, this is a strategic, hands-on leadership role. The Chief Key Accounts Director will lead and develop a team of Key Account Directors and Executives, while personally leading selected strategic client relationships and material opportunities. The role will work closely with Divisional CEOs, the Group and Divisional sales teams, operations and functional leaders to bring the full capabilities of Tsebo together around the needs and opportunities of our strategic key accounts. Duties & Responsibilities Develop client-centred, multi-year key-account strategies to increase Tsebo's width and depth of penetration of the identified key accounts and, where appropriate, create joint value plans with clients. Deepen C-suite relationships and build broad stakeholder networks across priority accounts. Identify and convert profitable cross-sell, upsell and integrated-service opportunities. Personally lead selected strategic client relationships and material opportunities, including senior engagement, major bids, renewals and commercial discussions. Mobilise the right Tsebo capabilities around client priorities while remaining actively involved in shaping and progressing the work. Protect key-account relationships by identifying service, relationship, commercial and renewal risks early and coordinating decisive intervention. Lead, coach and develop the Group Key Accounts Directors to strengthen and deepen key account penetration and management disciplines across Tsebo. Work closely with Divisional Sales Directors and their teams to identify, qualify and mature key account opportunities, and drive their progression through to successful conversion. Use CRM, account, financial, market and client data, supported by appropriate analytics and digital tools, to improve account planning, opportunity identification and risk management. Skills and Competencies Leading and Deciding Formulating Strategies and Concepts Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Persuading and Influencing Relating and Networking Creating and Innovating Analysing and Interpreting Planning and Organising Working with People Adapting and Responding to Change Presenting and Communicating Information Qualifications Bachelor's Degree in Business, Commerce, Marketing, Operations Management, or a related field Postgraduate Qualification (Honours, Postgraduate Diploma, or Master's Degree) in a relevant field MBA or equivalent Executive Qualification Minimum 15 years' relevant commercial, key account management and/or business leadership experience. At least 10 years' experience at senior executive leadership level. What you will bring: Demonstrated experience operating at Exco level, including presenting to and influencing executive leadership, contributing to enterprise-level commercial decisions, and engaging directly with C-suite clients. Substantial executive leadership experience in a complex business-to-business services environment. A strong record of leading major strategic accounts, protecting client relationships and delivering profitable organic growth. Credibility with C-suite stakeholders and the ability to build relationships across client organisations. Direct experience shaping and converting major opportunities, supporting bids and renewals, and negotiating complex commercial arrangements. Strong commercial judgement covering revenue, margins, pricing, contract economics, mobilisation and delivery risk, together with a practical understanding of operational service delivery. Direct senior operational leadership experience, or substantial experience working alongside operational teams in a complex service environment, would be highly advantageous. The ability to lead across divisions, functions and geographies without relying only on formal authority. A practical, hands-on leadership style and willingness to work alongside account, sales and operational teams. Experience in facilities management, outsourced services, cleaning, catering, security or a related sector would be advantageous. Deadline:10th November,2026

2 days ago

Regional Sales Manager - Coastal Cape

PERI

Western Cape, south-africa

full-time

Summary of Role Setting the strategic direction for the relevant sales region, in collaboration with the Sales Director. Setting the strategic direction for the region project pipeline. Securing and supporting the region to secure targeted projects. Leading the evolution of solutions/systems to meet changing construction approaches. Overseeing the successful delivery of projects. To identify and target customers to ensure the delivery of budgeted sales and profit margins for the business for sustainable growth. (Revenue generator responsibility) Key Responsibilities Monitoring the long-term outlook for projects to signal upturn or downturns in opportunities as early as possible. Early identification of target projects in order to develop potential solutions in advance of project being awarded to a specialist sub-contractor. Attending customer briefings and liaising with specialists to ensure the safest and most cost-effective solution is offered. Forecasting turnovers and managing budgets nationally. Presenting key project bids and leading contract negotiations, including Strategic Gov contracts. Managing a team of Sales Managers, Sales Consultants & Projects Mangers to secure & deliver target projects. Developing the sales team and driving the "PERI Sales Way" consistently. Initiating a virtual project team for each secured job to make sure internal communication is effective across all departments and there is clear understanding of everyone's roles and responsibilities. Selecting relevant projects to conduct case studies to support the growth and development of the sales team as well as providing customer & PERI credibility with reference projects. Maintaining records before, during and after each project is completed - "Win & Loss" strategic reviews. Providing detailed product presentations and training to customers and other relevant parties e.g., owners, developers, main contractors etc. Experience On site and or construction experience Strategic Construction Industry marketing and sales Proven knowledge of all formwork, falsework, access and shoring systems used within the sector Qualifications Degree/ND Sales & Marketing/Business qualification and/or Construction Management /Civil Engineering 5 - 8 Years' experience in Formwork & Scaffolding Skills/Attributes Objective-orientated Strong work ethic, open and reliable High emotional intelligence Great organisational skills Always goes the extra mile Entrepreneurial thinking and motivation Drives Continuous Improvement Excellent communication, presentation and social skills Keeping update and abreast of market trends and developments Able to lead and motivate a team

2 days ago

Heavy Commercial Vehicle Sales Executive, Gauteng | Cape Town | Middelburg

Mototeam (Pty) Ltd

Johannesburg, Gauteng, south-africa

FULL_TIME

Duties include Identify, develop and secure new truck sales. opportunities within the assigned region, with a primary focus on Extra Heavy Commercial Vehicles and fleet sales. Work closely with the Sales Manager and Sales Director to develop sales strategies, product positioning and business growth plans. Achieve agreed sales targets, business objectives and profitability targets. Build and maintain strong relationships with customers, fleet operators, key decision-makers and industry stakeholders. Understand customer transport requirements and assist with the selection and specification of trucks to meet operational needs. Collaborate with technical teams to prepare accurate quotations, proposals and tender documentation in line with customer specifications. Negotiate with body builders, hydraulic suppliers and trailer manufacturers to secure suitable vehicle specifications and competitive commercial proposals. Liaise with financial institutions to facilitate customer finance applications and suitable finance packages. Monitor, track and report on sales performance, profitability and progress against business plans. Coordinate the necessary sales documentation with internal departments to ensure vehicles are prepared for delivery. Manage customer handovers in accordance with manufacturer standards and ensure a professional delivery experience. Continuously develop product and application knowledge, keeping up to date with truck specifications, market trends and customer requirements. Complete all required online product training and development modules within the agreed timeframes. Requirements: Grade 12 / Matric or equivalent. Minimum of 3 years' sales experience, specifically involving Extra Heavy Commercial Vehicles and fleet sales. A Marketing and Sales Management Diploma would be advantageous but is not essential. A Diploma in Transport Management would be beneficial but is not essential. Proven ability to develop new business, manage customer relationships and achieve sales targets. Strong communication, presentation and negotiation skills. Sound commercial and financial awareness, with an understanding of sales profitability. Computer literacy and the ability to prepare quotations, proposals and sales reports. Excellent planning, organisational and relationship-building skills. A proactive, target-driven approach with the ability to identify opportunities and convert them into sales. If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now - Send your CV to Feel free to contact Hayley directly on or send a WhatsApp to for more information. Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful. #Driveyourcareerforward Simply click on the "APPLY" button

3 days ago

Sales Manager

AnyVan

Western Cape, south-africa

full-time

We're hiring a Sales Manager to lead one of our most dynamic Sales Teams at Anyvan. It's our job to match the right customer and movers whilst making sure the numbers make sense. Our Sales teams don't hide behind scripts, slow follow-ups, or "I'll email you a quote." These are fast-paced, high-volume, commercial roles that need a leader who thrives on pace, pressure, and negotiation and can shape high performing teams that can turn warm demand into booked revenue by running live competition between suppliers. You will be at the heart of creating a high-performance team, passionate about delivering results. If you're a hands-on Sales Manager with initiative, sharp commercial acumen, and you're not afraid to roll up your sleeves to lead, this could be the next big step in your career. What you'll do Work side by side with our Sales Director to ensure the team's performance meets (and exceeds) overall targets. Collaborate closely with Marketing and Partnerships to maximize lead conversion and sales success. Define KPIs and clear performance goals, and inspire your team to exceed them. Lead from the front: join calls, close deals, and show the team how it's done. Keep our CRM data impeccable: clean, accurate, and always up to date. Analyze performance to identify trends, spot opportunities, and maintain strong results. People management is key Inspire, motivate, and guide a multicultural team to achieve sales excellence every day. Be a role model with top-level skills, behaviors, and results. Partner with the recruitment team to attract exceptional talent and set them up for success from day one. Conduct regular 1:1s to coach, support, and guide both top performers and those who need an extra boost. You can handle difficult conversations and have them early when it comes to supporting performance. Foster a feedback-driven culture where call listening, training, and development are a natural part of the daily routine. Work with HR to resolve personnel issues fairly, constructively, and with integrity. Communicate changes clearly and ensure the entire team adopts them. What this role is not Not a strategy-only leadership seat. Not a non-selling role, you will jump in and show your team how its done. Not a role where you inherit a perfect team and just maintain it. Not a place to hide behind dashboards instead of fixing root causes. Not a "nice manager" role if you avoid hard targets, tough feedback, or accountability, you'll hate this job. This role is for you if You thrive under pressure and like tough targets. You love the game of activity conversion revenue and know how to move each lever. You're comfortable being in the detail (calls, coaching, blockers) and also building the system. You bring pace and ownership you don't need chasing. You lead with warmth and edge: you care, but you don't tolerate low standards. We operate at pace: Priorities change quickly Multiple initiatives run in parallel New campaigns and structures launch regularly Comfort with ambiguity and constant change is essential. This role is intentionally not for everyone.

7 days ago

Technical Sales Engineer

Rocscience

Remote, south-africa

Full Time

Who We Are Rocscience is a global provider of engineering modelling, analysis, and design software across geotechnical, mining, structural, hydrogeology, and energy geomechanics applications. Engineers and geoscientists rely on Rocscience’s category-leading platform to model scenarios, collaborate across disciplines, and make better decisions on safety-critical projects. Built-in AI capabilities automate routine workflows, so customers can focus on delivering designs that are technically rigorous and economically sound. Founded in 1996, Rocscience is headquartered in Toronto, Canada, with operations throughout the Americas, Africa, Europe, and Asia-Pacific. The Role We are looking for a Technical Sales Engineer to join our growing team in Australia. This is a hands-on pre- and post-sales engineering role and an important technical connection between Rocscience and our customers across the region. You will work closely with prospective and existing customers to understand their engineering challenges, demonstrate how Rocscience software can support their work, and provide credible technical guidance throughout the customer journey. A significant part of the role will involve preparing and delivering live software demonstrations across the Rocscience product suite, supporting evaluations and trials, and responding to technical questions from customers. You will also have opportunities to represent Rocscience at conferences, courses, workshops, and other industry events. Above all, this is a customer-focused role. You'll start by understanding the customer's engineering problem and then show, hands-on, how Rocscience software can help solve it. You will report to the Sales Director, APAC and work closely with colleagues across Sales, Technical Services, Product, and Engineering. What You'll Do Plan, prepare, and deliver high-quality live software demonstrations across the Rocscience product suite, tailored to each customer's application, industry, and engineering challenges. Lead technical discovery conversations to understand customer workflows and challenges, identify the right Rocscience solutions, and demonstrate those solutions hands-on. Support the sales cycle as a technical partner, including evaluations, trials, and proofs of concept, helping the sales team qualify and progress opportunities. Act as a key technical point of contact for customer enquiries, providing accurate and practical guidance on modelling approaches, workflows, and geotechnical applications. Build trusted relationships with customers by combining strong technical knowledge with curiosity, responsiveness, and an understanding of their business and engineering needs. Deliver software training, technical workshops, and courses for customers across the APAC region. Represent Rocscience at conferences, industry events, customer meetings, and other technical forums. Partner with colleagues across Rocscience to share customer feedback and insights that can help strengthen our products and customer experience. What You'll Bring A degree in Geotechnical Engineering, Mining Engineering, Civil Engineering, Geology, or a closely related discipline. At least five years of experience in an engineering-related role. Strong hands-on experience with RS3, including demonstrated competence in 3D finite element modelling of geotechnical problems. A solid grounding in geotechnical and rock mechanics principles, including slope stability, finite element analysis, limit equilibrium, settlement, groundwater, and rock and soil behaviour. A customer-centric mindset, with strong listening and discovery skills and the ability to frame software solutions around a customer's engineering problem rather than simply a list of product features. Strong written and verbal communication skills, with the ability to explain complex technical concepts, assumptions, reliability, and risk to a variety of audiences. Confidence presenting and demonstrating technical material to individuals and groups. Willingness to travel within Australia and occasionally internationally for customer visits, courses, conferences, and industry events. Highly Regarded We'd also be interested in hearing about any of the following experience: Open-pit slope stability and rock mechanics, particularly within the Australian mining and resources sector, including coal, iron ore, gold, or copper. Working knowledge of the wider Rocscience product suite, including Slide2, Slide3, RS2, Settle3, RSPile, RocSlope2, RocSlope3, RocFall2, RocFall3, and Dips. Previous experience in technical sales, applications engineering, product specialist, or geotechnical consulting roles. Practical site or operational experience on mining, tunnelling, or civil infrastructure projects. Experience delivering software training, technical courses, workshops, or conference presentations. What Success Looks Like Within your first year, you'll become a trusted technical resource for customers across Australia, New Zealand, and the broader APAC region. You'll be confidently delivering demonstrations that help customers understand the value of Rocscience solutions, supporting the sales team in moving opportunities forward, and providing thoughtful and credible responses to technical enquiries. Over time, you'll also become a recognisable Rocscience presence within the region's mining and geotechnical community. What We Offer At Rocscience, you'll have the opportunity to combine your technical expertise with customer interaction, industry exposure, and the chance to help engineers solve complex real-world problems. We offer: The opportunity to represent industry-leading geotechnical software used on mining and infrastructure projects around the world. A collaborative, engineering-driven environment that values technical excellence, curiosity, and practical problem-solving. Competitive compensation and benefits. Support for ongoing professional development and chartership. Exposure to challenging and high-profile projects across the Asia-Pacific region. The opportunity to work with and learn from technical experts across Rocscience's global team. Rocscience is committed to creating an inclusive workplace where employees are treated with respect and have the opportunity to succeed. We welcome applications from qualified candidates and will provide reasonable accommodations throughout the recruitment process upon request. Originally posted on Himalayas

19 days ago

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