Qualifications / Skills Required Minimum level of education: Grade 12 (Matric) Skills required: Proficiency in the English language and communication skills (reading, writing, grammar, spelling, etc.). Afrikaans proficiency would be a bonus. Complete accuracy in carrying out all duties and responsibilities. Basic mathematic skills. Computer Skills. o Write and distribute emails. o Excel knowledge (Basic formulas and formatting). Formulas must include sum, average and basic calculative functions (+, -, x, ). Formatting must include decimal, currency and visual changes. o Word knowledge (numbering, bulleting, headers, footers, etc). Experience with an accounting package, specifically Pastel Evolution, is preferred. Character traits required: System driven and methodical in organizing paperwork. Able to work in a team and bring a positive atmosphere into the department. Must be able to work well under pressure. Multitasking skills and ability to organize workloads (prioritize). Emotionally mature, ex. being able to accept decision of person above in hierarchy, even if the decision is incorrect. Accuracy and attention to detail. Reliable and dedicated. Experience required: Some experience in a sales and/or an administrative type position would be prefer Duties and responsibilities Primary Duties: Create quotes and send to customers. Follow up on outstanding quotes and provide constant feedback to the applicable sales person. Drive the sales order process in terms of: o Creating sales orders. o Constantly following up purchase orders that need to be created with the procurement department. o Once inventory items have been received, invoices and delivery notes to be generated. o Constantly following up with the distribution department on parts that need to be delivered/collected. Answer telephone calls for sales department and distribute calls to correct sales person. Distribute incoming sales enquiries on the helpdesk (email) to the correct sales person. Provide strong customer service to customers which includes but is not limited to: o Providing feedback on status of order. o Resolve any issues that may arise in respect of incorrect deliveries. o Resolve any issues that may arise in respect of any return of good