Sales Admin Manager At Tropical General Investments (tgi) Group

Sales Admin Manager At Wacot Limited

To provide administrative leadership and operational support to the Sales function by managing sales administration, order-to-cash operations, distributor documentation, claims, billing, reporting, fleet coordination, customer complaint resolution and cross-functional coordination. The role ensures efficient processes, accurate reporting, policy compliance and effective stakeholder management. JOB DUTIES / RESPONSIBILITIES / ACCOUNTABILITIES SALES ADMINISTRATION & ORDER MANAGEMENT Manage end-to-end sales administration processes across assigned regions. Ensure accurate & timely processing of primary &secondary orders, Collection, reconciliation. Maintain distributor and customer master data, pricing records, credit limits and supporting documentation. Monitor order fulfilment performance, resolve processing issues and ensure compliance with company policies and audit requirements. BILLING, CLAIMS & SCHEME ADMINISTRATION Supervise billing activities to ensure accurate and timely invoice generation with minimal errors. Manage trade promotion, rebate, discount and scheme claim processing. Validate distributor claims against approved scheme guidelines and supporting documents. Coordinate settlement with Finance and distributors and ensure timely closure of approved claims. SALES MIS, REPORTING & DATA ANALYTICS Lead preparation of daily, weekly, monthly and annual sales reports and dashboards. Monitor sales performance, distributor productivity, outlet coverage, product mix and execution KPIs. Ensure data accuracy and integrity across ERP, SFA, DMS and reporting platforms. Provide commercial insights and recommendations to support management decision-making. Track reporting timelines and establish corrective actions for recurring data-quality gaps. FLEET & OPERATIONAL SUPPORT MANAGEMENT Oversee fleet operations supporting sales and distribution activities. Monitor vehicle availability, utilisation, maintenance schedules, fuel consumption, driver performance and policy compliance. Ensure timely allocation of vehicles for field sales and distribution operations. Track fleet-related costs and recommend efficiency improvements. Monitor service-provider performance where third-party fleet operations are used. CUSTOMER COMPLAINT & SERVICE COORDINATION Manage the customer complaint logging, tracking, escalation and resolution process. Coordinate with Sales, Customer Service, Supply Chain and distributors to resolve complaints within agreed timelines. Analyse recurring issues, recommend corrective actions and prepare periodic complaint-trend reports. Monitor service levels and complaint-resolution turnaround time. CROSS-FUNCTIONAL COORDINATION & COMPLIANCE Act as the key liaison between Sales, Finance, Supply Chain, Customer Service and HR. Support distributor onboarding, documentation, credit setup and system activation. Coordinate sales-related payroll inputs, incentive administration and employee records where required. Ensure compliance with company policies, statutory requirements, data-confidentiality standards and audit controls. Support sales reviews, meetings, training events, logistics and continuous process improvement. PEOPLE MANAGEMENT & CAPABILITY DEVELOPMENT Lead, coach and develop Sales Administration team members. Set clear performance objectives, conduct regular reviews and address performance gaps. Build capability in systems, reporting standards, controls and administrative processes. Promote accountability, accuracy, collaboration and customer-service excellence. KEY PERFORMANCE INDICATOR Order processing turnaround time and order fulfilment rate. Claims settlement turnaround time and scheme-spend accuracy versus budget. Sales reporting accuracy, completeness and timeliness. ERP/SFA/DMS data-quality score. Distributor onboarding turnaround time. Fleet availability, utilisation and cost efficiency. Customer complaint resolution rate and turnaround time. Audit compliance score and stakeholder satisfaction. Requirements Bachelor's degree or HND in Business Administration, Accounting, Finance, Statistics, Sales, Marketing or a related discipline. Postgraduate degree or relevant professional qualification is an advantage. Completion of the National Youth Service Corps (NYSC) programme, where applicable. Minimum of 7-10 years of FMCG experience in Sales Administration, Commercial Operations, Sales Support,, Customer Service or Sales Operations, including at least 3 years in a managerial or supervisory role. Strong practical experience with ERP, DMS, SFA, Power BI and Microsoft Office applications. Demonstrated experience managing distributor administration, billing, claims and order-to-cash processes.