We are seeking a dedicated Restaurant Supervisor to oversee the daily operations of our establishment.
Restaurant Supervisors are responsible for overseeing the overall operations of the restaurant, from food preparation to customer service.
The Restaurant Supervisor's responsibilities include overseeing the dining room, ensuring customer satisfaction, coordinating kitchen activities, and maintaining health and safety standards.
Our ideal candidate has a solid background in the restaurant industry with strong leadership skills.
Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Key Duties and Responsibilities
Overseeing all front and back of the house restaurant operations
Ensuring customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintaining quality control for all food served
Analyze staff evaluations and feedback to improve the customer's experiences
Oversee health code compliance and sanitation standards
Generate weeklyandmonthlyreports
Train new employees and provide ongoing training for all staff
Addressing problems and troubleshooting
Ensure that all the administrative functions are performed accurately, such as cash handling, credit card transactions, and staff scheduling
Seek ways to cut waste and decrease operational costs.
Creating work schedules for the staff.
Checking the kitchen to make sure it's clean and follows safety regulations.
Making sure the food is prepared, presented, and stored correctly.
Checking on customers to see if they are happy with their meal and service.
Keeping track of inventory and ordering supplies when needed.
Reading customer feedback and finding ways to improve the restaurant.
Handling any customer complaints professionally.
Requirements and Qualifications
A Bachelor's Degree in Business, any other course or in hospitality
Previous experience in a supervisory role in the hospitality industry.
Male for gender balance
The ability to work in a fast-paced environment.
The ability to stand for long periods.
Strong management skills.
Exceptional customer service skills.
Excellent customer service skills.
Strong communication skills with the ability to resolve conflicts and issues.
Understanding of health and safety regulations
Basic accounting skills, experience in restaurant management software (POS).