The Relationship Officer is a full-time, on-site role based in Ikeja.
This role is responsible for managing and growing a portfolio of customers by building strong relationships, understanding their financial needs, and offering appropriate microfinance products and services.
Daily tasks include identifying new business opportunities, conducting customer visits, explaining loan and savings products, and guiding customers through account opening and loan application processes.
The Relationship Officer will follow up on loan repayments, address customer inquiries and concerns, and maintain accurate records of customer interactions.
The role also involves working closely with internal teams to ensure efficient service delivery and compliance with bank policies.
Qualifications
Ability to manage and grow client portfolios with strong Business Relationship Management skills.
Foundational knowledge of Finance and microfinance products, including savings, loans, and basic credit analysis.
Strong Communication skills for explaining products, negotiating terms, and maintaining clear documentation.
Customer Service skills to provide responsive support, handle complaints professionally, and ensure positive customer experiences.
Sales skills to identify prospects, cross-sell relevant products, and meet set targets ethically.
Relevant academic background such as a diploma or degree in finance, business, economics, or a related field.
Ability to work on-site in Ikeja, meet field visit requirements, and manage time effectively.
Proficiency with basic computer applications (e.g., MS Office) and familiarity with banking or CRM systems is an advantage.
Previous experience in microfinance, commercial banking, or financial services relationship roles is beneficial.