Loan Monitoring & Collections Officer

Job Summary

The Loan Monitoring & Collections Officer is responsible for monitoring loan repayments, following up on overdue accounts, and implementing recovery strategies to reduce delinquency and maintain portfolio quality.

Key Responsibilities

• Monitor loan repayments and identify overdue accounts.
• Follow up with customers on past-due obligations.
• Negotiate and monitor repayment arrangements.
• Conduct recovery visits and collection activities.
• Prepare collection and portfolio performance reports.
• Escalate high-risk and non-performing accounts.
• Maintain accurate recovery records and documentation.
• Collaborate with branches and Relationship Officers to improve loan recovery.

Requirements

• Bachelor's Degree in Finance, Accounting, Economics, Business Administration, or related field.
• 2- 4 years' experience in loan recovery, collections, or credit administration.
• Strong negotiation, communication, and analytical skills.
• Proficiency in Microsoft Excel and report preparation.
• Knowledge of microfinance or banking operations is an advantage.

Key KPIs

• Portfolio at Risk (PAR)
• Recovery Rate
• Delinquency Reduction
• Collection Efficiency
• Timeliness of Reports
• Amount of Overdue Loans Recovered