TalentNova HR, into Talent Sourcing, is recruiting suitably qualified candidates to fill the position below:
Job Title: Recovery Officer
Location: Ojodu Berger, Lagos Employment Type: Part-time
Key Responsibilities
Monitor loan accounts and track repayment schedules to identify overdue payments.
Contact customers through phone calls, emails, messages, and physical visits to follow up on outstanding loans.
Develop and implement effective loan recovery strategies to achieve set recovery targets.
Negotiate realistic repayment plans with customers experiencing payment difficulties.
Maintain accurate records of recovery activities, customer communications, and payment commitments.
Prepare daily, weekly, and monthly recovery reports for management.
Escalate persistent defaulters and high-risk accounts to management for appropriate action.
Conduct customer follow-ups to ensure agreed repayment commitments are fulfilled.
Work closely with loan officers and other departments to minimise loan defaults.
Ensure all recovery activities comply with company policies, ethical standards, and applicable regulations.
Identify reasons for loan defaults and recommend measures to improve repayment performance.
Maintain professionalism, confidentiality, and excellent customer service throughout the recovery process.
Required Qualifications and Skills
Minimum of OND/HND/B.Sc. in Accounting, Business Administration, Finance, or a related field.
Previous experience in loan recovery, debt collection, microfinance, or customer service is an advantage.
Strong communication, negotiation, and interpersonal skills.
Good knowledge of loan management and repayment procedures.
Ability to work under pressure and meet recovery targets.
Proficiency in Microsoft Excel and basic reporting tools.
Strong analytical, problem-solving, and organisational skills.
High level of integrity, professionalism, and accountability.
Salary N150,000 - N200,000 per month.