Territory Sales Supervisor

• The Territory Sales Supervisor is responsible for driving SCALE mPower operations within an assigned local government. This role oversees transport park onboarding, TSRrecruitment and management, loan disbursement and collections, relationship management, and overall project performance for the local government. The ideal candidate must have strong field experience, excellent people management skills, and the ability to build and maintain relationships with park leaders and loan applicants.

Park & Local Government Operations

• Onboard and manage Parks within the assigned region, ensuring full compliance with mPower operational standards.
• Build and maintain strong relationships with Park Chairmen, Cluster leaders, Collections and Recovery Officers, and key community stakeholders.
• Ensure accurate documentation for all parks and loan applicants.

TSR Recruitment & Management

• Recruit, onboard, and manage TSRs (Territory Sales Representatives) within assigned Local Government.
• Conduct training, app onboarding, and ensure TSRs submit all required documentation.
• Monitor daily activities of TSRs to ensure adherence to processes and high performance.
• Provide ongoing coaching, performance reviews, and disciplinary actions when necessary.

Loan Disbursement & Collections

• Coordinate loan disbursement processes and support efficient collections across parks in the local governments.
• Track repayment behaviour and escalate defaults or issues promptly.
• Work closely with Finance, Compliance and Collections teams to ensure smooth regional loan operations.

Field Monitoring & Compliance

• Conduct field visits to verify park activities, TSR performance, and adherence to loan procedures.
• Identify operational risks, fraudulent behaviour, or documentation gaps and escalate immediately.

Reporting & Performance Management

• Prepare and submit weekly regional performance reports to management (TSR output, loan disbursements, collections, park status).
• Monitor KPIs such as TSR productivity, loan conversion rates, repayment rates, and park coverage.
• Stakeholder Engagement & Issue Resolution
• Support customer relations for loan applicants within the region.
• Resolve escalations related to TSRs, loan applicants, or parks and ensure timely feedback to management.
• Represent the company within the region and uphold the brand's values and professionalism.

Requirements

• 3 - 5 years' experience in similar field-based or regional operations roles.
• Minimum of 2 years' experience in field operations, agent management, or grassroots project execution.
• Proven ability to recruit and lead TSRs or field agents.
• Strong communication, negotiation, and relationship-building skills.
• Excellent sales, persuasion, and stakeholder engagement skills.
• People management skills and the ability to supervise diverse individuals.
• Ability to work independently with minimal supervision.
• Willingness to travel frequently within the assigned region.

Preferred Skills

• Experience working with digital lending, microfinance, or agent networks.
• Knowledge of field verification processes or community network structures.
• Proficiency in using mobile apps, dashboards, and reporting tools.
• Conflict resolution and crisis management skills.