The Receptionist will serve as the first point of contact for customers and visitors, ensuring a welcoming and professional experience. The role involves managing enquiries, coordinating appointments, handling customer requests and providing general administrative support to ensure smooth daily operations.
Key Responsibilities
Welcome and attend to customers and visitors professionally.
Answer phone calls, respond to enquiries and direct customers appropriately.
Manage salon appointments, bookings and customer schedules.
Provide customers with basic information about available products, services and pricing.
Assist customers with enquiries regarding clothing collections and salon services.
Maintain an organised and presentable reception area.
Record customer details and maintain accurate appointment records.
Follow up on customer bookings, cancellations and rescheduling.
Receive and direct deliveries, correspondence and visitors.
Support basic administrative and clerical activities.
Handle customer complaints professionally and escalate unresolved issues.
Maintain a customer-friendly environment and promote a positive brand experience.
Requirements
OND, HND or Bachelor's degree in any relevant discipline.
1 - 2 years of experience in a receptionist, front desk or customer service role.
Excellent verbal and written communication skills.
Good customer service and interpersonal skills.
Proficiency in Microsoft Office and basic administrative tools.
Good organisational and multitasking abilities.
Professional appearance, confidence and a pleasant disposition.
Ability to remain calm and professional when handling customer concerns.
Experience in retail, hospitality or beauty establishments is an advantage.