Hotel Front Desk Officer

Location: Thinker Corner, Enugu

Work Schedule: 6 Days a Week (Tuesday - Sunday)

Day Off: Mondays

Accommodation: Available (Staff accommodation provided)

Job Summary

• We are seeking a presentable, customer-oriented, and professional female Hotel Front Desk Officer to manage front desk operations and ensure guests receive excellent customer service throughout their stay.
• The ideal candidate must have previous experience working in a hotel, possess good communication skills, and be proficient in computer operations and hotel booking platforms.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a pleasant first impression.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations, bookings, cancellations, and inquiries.
• Respond to guest requests, complaints, and concerns promptly and professionally.
• Maintain accurate guest records and update reservation details.
• Manage hotel booking platforms and online reservation channels.
• Answer phone calls, respond to messages, and provide information about hotel services.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
• Process payments, issue receipts, and maintain accurate transaction records.
• Ensure the reception area remains clean, organised, and presentable.
• Provide excellent customer relations and maintain a high standard of hospitality.

Requirements and Qualifications

• Candidates should possess a Bachelor's Degree
• Must have 2 - 3 years of relevant experience working as a Hotel Front Desk Officer or Receptionist.
• Must have previous experience in a hotel environment.
• Good knowledge of computer operations and Microsoft Office applications.
• Familiarity with hotel booking platforms and online reservation systems.
• Excellent verbal communication skills and fluency in English.
• Strong customer service and interpersonal skills.
• Must be courteous, confident, well-groomed, and professionally presentable.
• Ability to multitask, remain organised, and work effectively under pressure.
• Good problem-solving skills and attention to detail.
• Must be willing to work six days a week, with Mondays off.

Note: Salary is negotiable based on experience.