Manufacturing

Quality Controller

Momentum Metropolitan Holdings Limited·Western Cape, south-africa·Full Time·Contract
ManufacturingFull TimeContract
-Closes Oct 30, 2026

Experience

  • Minimum of 4 years of experience (Quality Assuaurance)
  • Financial service provider/employee benefits required

Qualifications

  • Matric
  • Relevant Business Qualification

Duties & Responsibilities

  • Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
  • Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.
  • Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
  • In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
  • Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
  • Deliver on service level agreements to ensure that the overall client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Adopt a performance culture that exceeds service delivery expectations, maint-aining high quality output within service level agreement.
  • Adopt a culture of accountability for personal, regional and cross-regional queue management to ensure full-time turn-around time of quality control items is maintained.
  • Understand impact of quality effort to overall client experience.
  • Take full accountability for personal management of own standard delivery service.
  • Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.
  • Exceed client expectation by adopting a cross regional team culture.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  • Check and verify all operational processes and client interactions timeously and accurately to avoid reworks and late processing penalties.
  • Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.

Competencies

  • Collaboration.
  • Customer Orientation.
  • Impact and influence.
  • Accountability.
  • Adaptability.
  • Attention to detail.
  • Communication skills.

Key skills

Matric
Apply Now

At a glance

Company

Momentum Metropolitan Holdings Limited

Location

Western Cape, south-africa

Employment

Full Time

Experience

Valid until

October 30, 2026

Created

October 16, 2026

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