Salt South Africa ·Gauteng, south-africa·Full Time·Internship
ManufacturingFull TimeInternship
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Our client is looking for an experienced Quality Controller to manage quality assurance across a wide range of promotional products, manufactured in factories across various regions. This is a hands-on, factory-facing role for someone who's comfortable travelling on-site to inspect production runs and hold suppliers accountable to spec, across the full mix of promotional product categories.
Work with 3rd party laboratories to determine the required test plan for each promotional product - covering safety, regulatory, performance, and local country importation/certification requirements
Review test plans with internal teams and Client Supplier Quality Assurance (SQA) for sign-off, balancing product compliance against cost across the various promotional product categories
Review lab test reports from 3rd parties and manufacturers to confirm tested items match the required test plan and Bill of Materials (BOM)
Conduct label reviews on promotional items, checking symbols, instructions, and language requirements for accuracy
Manage pre-purchase, production, and intervention testing to keep results on track with project timelines - and guide corrective action when a test fails
Factory-Based Inspection & Auditing
Conduct on-site QC checks, in-line inspections, and final AQL inspections at factories manufacturing promotional products, ensuring items conform to agreed specifications and quality standards
Develop product inspection checklists and protocols tailored to different promotional product categories, for use by internal QC teams and appointed 3rd party inspection providers
Lead and conduct on-site factory audits to assess capability and capacity
Coach and support suppliers/factories on audit requirements and corrective actions
Review inspection reports and follow up on findings with vendors and manufacturers
Compliance & Documentation
Provide technical support on Chain of Custody (CoC) and Declaration of Conformity (DoC) requirements to suppliers, factories, and procurement/merchandising teams, down to raw materials level
Generate and review product specifications, including test plans and inspection protocols
Conduct preliminary failure analysis on field-reported issues and track these through to resolution
Stay current on global product recall databases to proactively build recall-prevention checks into test plans and inspections
What You'll Need
At least 8 years' experience with 3rd party labs in a customer support/service capacity, plus 2-3 years in sourcing offices covering hard goods and softlines promotional product categories
Previous experience as a QC Manager or QC Supervisor across hard goods and softlines promotional products is an advantage
Practical experience managing projects into markets with local importation/certification requirements (e.g. Kenya, Nigeria, Saudi Arabia) is a plus
Solid knowledge of product safety, regulatory, and performance requirements against international and market-specific standards
A methodical, detail-driven approach - able to apply quality tools and methodologies consistently
Strong organisational skills and the ability to manage multiple projects and timelines at once
Comfortable travelling to factories/production sites as part of the role