Aftermarket Operations Manager Africa Mobile Crushing And Screening [m3]
full-time
The Role
Responsible for leading and growing the Aftermarket organization in Sales Area Africa for Mobile Crushing & Screening, aligning the Africa aftermarket strategy with the Division / Business Line strategy and executing territory-specific action plans and initiatives. Manage and grow aftermarket sales for parts, wear and spares, maintenance services, service solutions, warranty / guarantee support, product upgrades and lifecycle offerings across direct customers and distributors, ensuring customer needs are understood and matched with Sandvik's offering to maximize customer value, retention, satisfaction and profitable aftermarket growth.
Leads the Aftermarket organization and support territory teams across Africa to deliver agreed budgets, forecasts, lifecycle strategies, capture-rate improvement, installed-base development, commercial discipline and high standards of product, technical and customer service support.
Key Performance Areas:
Sales strategy, revenue growth and lifecycle execution
Develop and implement the Africa Sales Area aftermarket plan based on Division / Business Line aftermarket strategy, with clear territory action plans for growth, retention and customer engagement.
Drive profitable aftermarket growth across spare parts, wear parts, maintenance services, repair solutions, warranty extensions, product upgrades and lifecycle services.
Set, monitor and deliver aftermarket sales targets, KPIs, budgets and forecasts, including order intake, revenue, margin, capture rate, customer retention, NPS and revenue per installed machine.
Coordinate lifecycle strategies in the territories, report on activities and improvements, and ensure all responsible stakeholders execute agreed actions.
Customer and distributor relationship management
Build and maintain strong relationships with key mining customers, distributors and internal stakeholders to secure repeat business, retention and high customer satisfaction.
Provide consultative selling by understanding customer / distributor needs and recommending aftermarket solutions that improve equipment performance, reliability and lifecycle value.
Address and resolve customer complaints or issues related to aftermarket products and services promptly and professionally, coordinating escalation where required.
Commercial offerings, pricing and contract management
Promote aftermarket agreements and the full commercial offering to secure aftermarket business and improve coverage across the installed base.
Lead or support pricing negotiations, service and supply contracts, warranty / guarantee agreements and extended service offerings, ensuring alignment with company policies, profitability goals and market conditions.
Participate in the establishment of the commercial strategy, including 3 - 5-year plans, BAPs and ABPs, and follow up on actions required to meet strategic objectives.
Sales operations, forecasting and performance management
Oversee sales forecasts, budgets and sales plans for the aftermarket segment, translating annual targets into quarterly, monthly and weekly sales activity priorities.
Monitor sales performance, pipeline, market share, margins and aftermarket KPIs, and provide data-driven recommendations to improve performance.
Ensure adherence to relevant aftermarket sales processes and standard operating procedures, including quoting, order processing, customer service and follow-up discipline.
Installed base, digital tools and market intelligence
Ensure installed-base, fleet and market-share databases are accurate, properly developed and used to identify opportunities for growth, gap analysis, consumption modelling and competitor equipment replacement.
Promote the use of available tools, including digital tools, to improve customer service, track the active fleet and monitor the status of digitized equipment.
Conduct regular market analysis to track industry trends, competitor activity, pricing, customer needs, regulations, technology developments and new product / service opportunities.
Product introduction, technical support and service capability
Promote and follow the introduction of new products and ensure aftermarket capture-rate plans are in place for any new installed base.
Create and maintain an organization that provides high-quality technical assistance on products and applications to Divisions, territories and customers.
Develop a competency roadmap for lifecycle support and increase service team capability through certifications, training, webinars and knowledge-sharing initiatives across the region.
Gather and manage cross-functional teams to perform root cause analysis for failures at strategic customers, collect troubleshooting information and refer it to the factory support line where required.
Consolidate and communicate technical and safety bulletins and monitor correct application of new technical and safety measures.
Resources, repair strategy, supply chain and customer support
Establish and maintain an organization capable of supporting strategic and financial objectives, ensuring aftermarket resources are appropriate for Africa region requirements.
Work with Territory Managers and Territory Service Managers to build business cases for additional resources, investments, partners or facilities required to support growth.
Promote the repair strategy to enhance and grow the aftermarket business, including necessary partners or facilities to support repair execution.
Work with logistics and inventory management functions to ensure optimal supply chain setup, inventory availability, timely customer order fulfilment and improved availability through forecasting and planning.
Ensure optimal setup and management of customer service / support (CSC) and technical sales support to optimize customer experience.
Leadership, governance and broader support
Lead, support and coordinate sales, product support, field service, sales support and training resources to deliver aftermarket commitments across Africa.
Collaborate with Territory Managers, Territory Service Managers, Sales Managers, Commercial Operations Support, Procurement, Logistics, Product Managers, Training and Backline teams to execute strategy.
Support additional aftermarket growth opportunities within the reasonable scope of the role, including cross-division opportunities where relevant.
EHS Responsibilities
Deliver the necessary resources for the effective control of EHS risks.
Promote the EHS Policy and Company Values with a focus on EHS.
Develop the EHS activities and actions associated with its annual commitment.
Deliver the necessary resources for the effective control of EHS risks.
Ensure compliance and execution of audits in safety, health and environment.
Ensure compliance and application of the EHS Plan, strategies in safety, health and environment.
Ensure the non-repetition of events through effective learning from incidents.
Verify at Ground Zero the understanding and application of rules and procedures and the role of leaders.
Ensure the implementation of corrective actions based on incidents or learning.
Promote and encourage continuous improvement, innovation and implementation of best practices.
Encourage the recognition of staff for achievements in safety, good practices.
16.2 appointee under the Occupational Health & Safety Act 85 of 1993 Section 16(2)
Your Profile:
Minimum Requirements
Degree in Industrial Engineering, Mechanical Engineering, Metallurgical Engineering, or a closely related engineering discipline.
Relevant Trade Certificate.
Minimum of 5 years' experience in a similar managerial role, with exposure to mining or related industries
English proficiency.
Willingness to travel into Africa.
Valid passport.
Competencies
Knowledge of vibrating and/or crushing equipment
Good understanding of mining site plants and process engineering
Sound judgement and problem-solving ability
Listening and logic interpretation
Strong customer orientation
Advanced communication skills
Demonstrated leadership & mentoring skills
Must be flexible and self-reliant, self-starter
Excellent time management
Sound commercial reasoning and contract management
Financial understanding and preparation of budgets & forecasts
Strong understanding and compliance with Health and Safety in the workplace
The ability to make sound decisions, execute plans & take initiative
Computer Literacy & MS Office proficiency
Deadline:30th October,2026