Medical Receptionist And Phlebotomist At Lab360 International Limited LAB360 International Limited
full-time
Overview
The professional splits work between front-desk tasks and clinical tasks. The phlebotomy work involves blood collection, infection control, sample labelling and data entry.
The medical reception work entails coordinating the daily administration of patients, visitors, staff and consultants.
Hence, the Medical Receptionist and Phlebotomist is responsible for scheduling appointments, relaying patient enquiries and the digital entry of patients' records, while also being able to draw quality samples from patients in a smooth, ethical manner and label those samples for medical testing.
Description
The Medical Receptionist and Phlebotomist position requires good knowledge of clinical work, compliance, and adherence to standards and procedures. It requires good knowledge of sample collection techniques.
The position also requires a good understanding of professional front-desk conduct, client and test scheduling management, patient communication, front-desk workflow, laboratory software use, office coordination, routine forms and records handling, patient billing and verification, privacy policy, and the pace of day-to-day laboratory office operations.
The position plays an important part in how organised, responsive and efficient the workflow feels to both patients and staff. The position also contributes to supporting the operations and functioning of the laboratory.
The Medical Receptionist and Phlebotomist will work as part of the front-office team and the laboratory team, while interfacing with the maintenance, sales and marketing, and finance staff.
Key Role Functions
The key role functions for the position are:
Sample collection, labelling and routing of blood samples for laboratory testing
Patient registration, data entry and billing
Compliance and adherence to all safety and infection control procedures
Customer relations and communication
Team support and operations coordination
Duties and Key Responsibilities
The Medical Receptionist and Phlebotomist is responsible for the following specific duties and responsibilities:
Sample collection, labelling and routing of blood samples for laboratory testing:
Discuss the test to be performed, obtain verbal consent and ensure that the patient understands the procedure
Verify the patient's identity to ensure accurate identification
Interpret test request forms
Prepare an appropriate site for obtaining samples, following all safety and hygiene measures and procedures
Support the laboratory scientist in preparing and maintaining the necessary equipment and supplies used during blood-drawing procedures
Draw samples from patients using correct techniques
Prepare and label the samples collected for testing, procedures and identification purposes
Transfer the samples collected to the laboratory and follow protocols for blood sample transport
Give information, support and reassurance before, during and after the collection of samples
Maintain sample collection standards for quality analysis and results for patients
Keep abreast of general medical terms, basic and specialised phlebotomy procedures, and terms particular to blood collection
Patient registration, data entry and billing:
Use the Laboratory Information Management System (LIMS)
Perform computer data entry of patient information and blood test requests
Update patients' records and keep track of the data and information
Collect all necessary information from clients
Perform cost estimates, billing and invoicing tasks, and take payments
Use other computer programs such as Microsoft Excel and Word
Compliance and adherence to all safety and infection control procedures:
Understand and follow all safety and infection control procedures
Practise precautions to control infection
Maintain a clean, safe, healthy and secure working environment
Follow Standard Operating Procedures (SOPs) while performing duties
Follow biomedical waste disposal protocols for the disposal of clinical waste
Maintain and promote quality in all processes and operations
Customer relations and communication:
Use proper manners when greeting and interacting with patients
Work well under pressure and communicate effectively with patients
Answer phones, review messages and relay patient enquiries
Relay messages, send results and communicate health information
Maintain confidentiality and respect clients' need for privacy
Communicate with the laboratory staff and other staff to provide relevant, reliable information
Follow the organisation's guidelines for communicating with staff, patients and partners
Stay up to date on all tests, service products and related information
Read internal communications
Contribute to routine communication tasks to ensure sustained visibility and business growth
Team support and operations coordination:
Communicate, share information and collaborate with other team members and staff to enable efficient delivery of work
Work effectively with other people to meet requirements and the organisation's standards of performance
Follow the organisation's policies and procedures
Contribute to the organisation's strategic goals and efforts
Adhere to the employee code of conduct
Maintain records of office material stock and communicate requests for supplies and office maintenance work
Requirements:
The nature of the work of the Medical Receptionist and Phlebotomist is typically client-facing and hence requires a mix of specific requirements:
Minimum Educational Requirement: Degree in Nursing, Degree in Medical Laboratory Science, Diploma in Medical Laboratory Technology, or training as a phlebotomist
Preferred Technical Training: Post-NYSC 1 - 2 years' work experience; certificate from an accredited phlebotomy programme (mandatory only for trained phlebotomists)
Additional Requirements: Knowledge and experience of venipuncture, finger-prick techniques and sample labelling. Experience with biohazard waste disposal and following safety guidelines.
Experience in the use of a Laboratory Information Management System (LIMS) or hospital software. Customer service experience.Organisation and time management skills to handle a variety of tasks effectively.
Required Competencies:
The required competencies for this position are:
Writing skills, reading skills, effective oral communication (listening and speaking) and interpersonal skills. Planning and organising skills. Computer application skills. Attention to detail. Patient centricity. Professionalism. Continuous learning. Teamwork. Efficient resource use.
Working Conditions:
The Medical Receptionist and Phlebotomist position incorporates both healthcare administration work and clinical work, in line with modern industry trends.
The duties of the position are carried out in person, not remotely. The working environment is a standard, well-equipped medical laboratory setting.
The Medical Receptionist and Phlebotomist works five days a week at the laboratory in Jabi, Abuja, with occasional short visits to clients' residences or offices for sample collection.