Operations Manager At Raphael Group
full-time
Role Overview
We are looking for a highly competent, proactive, and results-driven Operations Manager to lead and oversee daily production operations from planning to final delivery.
The ideal candidate will be responsible for ensuring production targets are met efficiently, cost-effectively, and on schedule while maintaining high standards of quality, performance, and accountability.
A strong leader with excellent operational judgment, problem-solving ability, and hands-on experience managing people, processes, timelines, and output in a fast-paced environment.
Key Responsibilities
Oversee end-to-end production activities to ensure smooth daily operations.
Develop, manage, and execute production schedules based on business priorities and deadlines.
Ensure production targets, turnaround times, and service levels are consistently achieved.
Monitor workflow, identify bottlenecks, and implement immediate corrective actions.
Maintain continuity of operations with minimal downtime or disruption.
Lead, supervise, and coordinate production staff to ensure productivity and accountability.
Assign tasks, set clear expectations, and monitor daily performance.
Conduct regular check-ins, coaching, and performance reviews.
Build a high-performance culture focused on discipline, ownership, and continuous improvement.
Support hiring, onboarding, and training of new production team members when required.
Ensure all output meets approved quality standards, specifications, and client expectations.
Implement and maintain quality control procedures across all stages of production.
Address quality issues promptly and drive preventive solutions.
Ensure compliance with internal policies, operational procedures, and safety standards.
Analyze workflows, productivity trends, and production data to improve efficiency.
Introduce systems, tools, and best practices that enhance output and reduce waste.
Optimize resource allocation including manpower, tools, and materials.
Drive continuous improvement initiatives across the production function.
Prepare accurate daily, weekly, and monthly production reports.
Collaborate effectively with cross-functional teams to ensure seamless execution.
Requirements
Bachelor's Degree in Management, Engineering, Business Administration, Industrial Management, or related field is an advantage.
Relevant practical experience may be considered in place of formal education.
2-5 years experience as a Production Manager, Operations Manager, or similar leadership role.
Proven experience managing teams, workflows, deadlines, and performance targets.
Strong track record of improving operational efficiency and delivering measurable results.
Must Have:
Strong leadership and people management skills.
Excellent planning, organization, and execution ability.
Strong problem-solving and decision-making skills.
Ability to work under pressure and meet deadlines.
High attention to detail and quality control mindset.
Strong analytical and reporting skills.
Excellent verbal and written communication skills.
Proficiency with spreadsheets, reporting tools, and production management systems.
Self-management, discipline, and accountability in a remote work environment.
Experience working with US-based teams or managing remote teams (added advantage).
Work Requirements:
CompareBenefits Plans
Reliable and functional laptop or PC
Stable internet connection and consistent power supply.
Quiet, professional workspace suitable for remote work.