Operations

Operations Lead

ABNO Softwares International·Nairobi, kenya·Full Time·Internship
OperationsFull TimeInternship
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JOB SUMMARY

  • The Operations Lead is responsible for ensuring operational stability, cash discipline, SLA governance, administrative efficiency, and cross-functional execution within Lolla Technologies.
  • This role acts as the operational backbone of the business, ensuring that revenue converts to cash; clients receive structured service delivery and internal execution runs with discipline.
  • The Operations Lead is the primary execution liaison between Product, Customer Success, Business Development, Finance, HR, and Engineering.

KEY RESPONSIBILITIES

  • Revenue Operations & Collections (Primary Priority)
  • Oversee invoicing accuracy and timeliness via Delytt
  • Own collections discipline and debt aging reduction
  • Monitor and improve Days Sales Outstanding (DSO)
  • Ensure automated reminder workflows are active and optimized
  • Enforce soft restrictions and escalation policies where necessary
  • Produce monthly cash runway and aging reports

SLA Governance & Support Oversight

  • Monitor SLA compliance metrics
  • Track and review critical support escalations
  • Ensure Tier 1 and Tier 2 support processes function smoothly
  • Conduct weekly SLA performance review
  • Identify recurring issues and recommend corrective action

Administrative & Office Operations

  • Ensure office operations are functional and efficient
  • Coordinate vendor management and basic procurement
  • Manage operational documentation and compliance records
  • Oversee asset tracking and internal process discipline

HR & Finance Interface (Transitional Shared Services)

  • Coordinate payroll inputs with ABNO HR
  • Track leave and attendance records
  • Interface with accountant on revenue reconciliation and reporting
  • Monitor operational budget adherence

Executive Liaison & Reporting

  • Prepare weekly operational dashboard
  • Present collections, SLA and cash metrics in leadership sync
  • Escalate operational risks early
  • Track follow-through on action items

KEY PERFORMANCE INDICATORS (KPIs)

  • Collection Rate ≥ 85%
  • DSO ≤ 35 days
  • 90+ day debt reduction target (quarterly)
  • SLA Compliance ≥ 80%
  • Monthly reporting delivered by Day 3
  • Cash runway maintained ≥ 4 months
  • Performance is measured monthly.

AUTHORITY & DECISION RIGHTS

  • The Operations Lead is authorized to:
  • Enforce reminder policies and collections automation
  • Approve routine operational expenses within approved budget
  • Apply soft account restrictions per policy
  • Escalate suspension decisions to CEO
  • Recommend operational process improvements

REQUIRED QUALIFICATIONS

Education:

  • Bachelor's degree in Business, Finance, Operations, or related field

Experience:

  • 4 - 7 years experience in operations, revenue operations, finance operations, or business administration
  • Experience in SaaS, fintech, hospitality tech, or SME-facing tech environment preferred
  • Demonstrated experience managing collections and process discipline

Skills:

  • Strong analytical and reporting capability
  • Financial literacy (P&L, DSO, cashflow understanding)
  • Structured and detail-oriented mindset
  • Assertive but professional communication
  • Ability to operate in lean, growth-stage environment

PERSONAL ATTRIBUTES

  • Process-driven and disciplined
  • Calm under pressure
  • Comfortable enforcing payment policies
  • Strong follow-through
  • High accountability orientation
  • Solutions-focused

COMPENSATION STRUCTURE

  • Base Salary: Competitive (aligned to experience and market)
  • Variable Component:
  • Performance-based variable aligned to collections, SLA compliance and operational KPIs

CAREER PROGRESSION

  • Upon sustained MRR growth and structural expansion, this role may evolve into:
  • Head of Operations
  • Business Operations Manager
  • General Manager (subject to performance and company growth)

Key skills

BA/BSc/HND

At a glance

Company

ABNO Softwares International

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

June 25, 2026

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Guide, coach and support Project Managers, technical leads and other project leaders. Ensure the project has the skills, capacity and leadership capability required to deliver its objectives. Promote staff engagement, wellbeing, safeguarding, inclusion and organisational values. Quality, Compliance, Risk & Safeguarding Provide oversight of compliance with donor agreements, contractual obligations, applicable laws and organisational policies. Oversee strategic, financial, operational, implementation, safeguarding and reputational risks. Ensure high and critical risks have clear owners, mitigation measures and escalation pathways. Ensure material compliance issues, audit findings and management actions are addressed within agreed timelines. Promote a culture of integrity, accountability, ethical conduct and safeguarding. Monitoring, Evaluation, Learning & Evidence Provide strategic oversight of monitoring, evaluation, learning and reporting systems. Ensure reliable data and evidence inform strategic decisions, adaptive management and resource allocation. Monitor progress towards improvements in MNH product access, including on-shelf availability of selected tracer products. Lead cross-country learning and knowledge exchange. Promote documentation and dissemination of evidence, innovations and good practices to support replication and scale-up. Sustainability, Scale & Project Development Provide strategic leadership for project sustainability, institutionalisation, scale-up and transition. Strengthen local systems, government ownership and institutional capacity to sustain results beyond the project period. Identify opportunities to leverage complementary investments, partnerships and financing. Provide senior-level input into proposals, concept notes, project extensions, partnerships and resource mobilisation opportunities. Project Reporting, Communication & Close-Out Ensure accurate, timely and high-quality donor, technical, financial and management reports. Communicate project performance, achievements, financial status, risks, challenges and opportunities to senior management, donors and stakeholders. Lead periodic project performance reviews and ensure agreed actions are followed through. Provide strategic oversight of project close-out and transition planning. Ensure final evaluations, reports, knowledge products, stakeholder handovers and sustainability or transition plans are completed to the required standards. Qualifications & Experience Academic Qualifications Bachelor’s degree in Project Management, Business Administration, Public Health, Development Studies, International Development, Supply Chain, Economics or a related field. A Master’s degree in a relevant discipline is mandatory. Professional Qualifications Membership in a relevant professional body, such as PMI or an equivalent recognised professional association. Professional certification in Project or Programme Management, such as PMP, PRINCE2 or an equivalent internationally recognised qualification, is highly desirable. Additional certification in Monitoring & Evaluation, Results-Based Management, Risk Management, Agile Project Management or another relevant discipline is an advantage. Professional Experience At least 12 years of progressively responsible experience in global health, international development, health systems strengthening, health supply chains or a related field, including substantial senior project or programme leadership experience. Demonstrated experience providing strategic leadership for complex, multi-country, donor-funded projects, with accountability for strategy, implementation, budgets, teams, partnerships, compliance and results. Experience working with government institutions and public-sector health systems, preferably across multiple countries and operating contexts. Strong understanding of health systems and supply-chain ecosystems, including systemic barriers related to access, financing, procurement, policy, data, regulation or service delivery. Proven experience leading multi-partner or consortium-based projects. Demonstrated experience engaging and influencing donors, government institutions, implementing partners and senior stakeholders. Experience leading multidisciplinary and geographically dispersed teams. Experience overseeing workplans, budgets, forecasts, risks, contractual deliverables and performance frameworks. Demonstrated experience in monitoring, evaluation, learning, evidence generation and adaptive project management. Experience in maternal and newborn health, health products, pharmaceutical or medical supply chains, procurement, market shaping or related areas is highly desirable. Key Competencies We are looking for a leader who demonstrates: Strategic & Systems Thinking Multi-Country & Consortium Leadership Government & Stakeholder Engagement Results & Adaptive Management People & Resource Leadership Risk, Integrity & Accountability Don't Keep Share!: WhatsApp Tweet

13 days ago