Operations Specialist - Vehicles
full-time
About the role:
You will play a key role in expanding our vehicle supply, building relationships with vehicle owners and fleet partners, and improving the processes that help them succeed on our platform.
This role combines data analysis, partner engagement, and hands-on execution. You will use insights to identify opportunities and solve problems, while also getting involved in the day-to-day work needed to deliver results.
Reporting to the Country Operations Manager, you will work closely with local, regional, and HQ teams to achieve supply growth, quality, and operational targets.
Main Tasks and Responsibilities:
Grow vehicle supply: Identify and engage prospective vehicle owners and fleet partners, communicate Bolt's value proposition, and secure their commitment to add vehicles to the platform.
Manage the vehicle lifecycle: Oversee vehicle acquisition, onboarding, activation, and ongoing compliance, resolving issues that prevent vehicles from becoming or remaining operational.
Build and manage partnerships: Develop strong relationships with fleet partners and other stakeholders, understand their needs, manage expectations, and coordinate solutions.
Analyse performance: Monitor vehicle supply, utilisation, quality, and city-level performance. Identify trends and root causes, and translate findings into practical actions.
Develop and execute supply strategies: Create plans to address supply gaps, improve vehicle productivity, and support sustainable growth across Kenyan cities.
Improve operational processes: Identify inefficiencies, simplify workflows, and implement scalable solutions, taking ownership of manual tasks where needed to keep operations moving.
Champion the customer experience: Use feedback from driver partners, fleet partners, and riders to guide improvements, working across teams to resolve recurring issues.
About You:
You have proven experience in operations, startups, consulting, or a similar environment, with a strong analytical component.
You are an excellent data analyst, with strong Excel or Google Sheets skills and the ability to turn complex data into clear insights and recommendations.
You are willing to roll up your sleeves and handle practical, manual workfrom resolving onboarding issues to supporting partners on the ground.
You have strong stakeholder engagement and management skills, with the ability to build trust, manage competing priorities, and secure buy-in.
You are confident in sales, pitching, and negotiation, and can persuade vehicle owners and fleet partners to grow their presence on the platform.
You are a team player who shares knowledge, supports colleagues, and takes responsibility for collective results.
You communicate clearly and professionally in English & Swahili, both verbally and in writing.
You are customer-obsessed, with genuine care for our driver partners, fleet partners, and riders. You listen closely, understand their challenges, and follow through on solutions.
You take ownership, solve problems creatively, and adapt quickly in a fast-paced environment.
You have experience launching products or services, running a business, or managing operational projects.
Experience is valuable, but what we really look for is drive, intelligence, and integrity. Even if you don't tick every box, please consider applying!
Why you'll love it here
Accelerate your professional growth with unique career opportunities.
Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
Take care of your physical and mental health with our wellness perks.
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
Connect with colleagues at annual company events and smaller team gatherings.
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.