Department: HR Reports to: Human Resource Manager Job purpose: The Office Manager is responsible for overseeing the daily administrative and operational functions of the office to ensure a well-organised, efficient, and professional working environment. The role serves as a key coordination point between departments, service providers, and management while ensuring that employees, visitors, and clients experience a well-managed and professional workplace Key responsibilities: Office operations management: Oversee the day-to-day administrative and operational activities of the office. Ensure the office environment is professional, organised, and operating efficiently at all times. Maintain office systems, procedures, and administrative processes to improve efficiency and service delivery. Manage the reception function and ensure professional front-office service delivery. Facilities and office administration: Ensure the office premises are properly maintained and always present a professional image. Coordinate office maintenance, cleaning services, security, and general facility management. Manage procurement of office supplies, stationery, kitchen supplies, and cleaning materials. Monitor supplier performance and liaise with vendors and service providers where required. People and team coordination: Supervise reception and office support staff. Support HR and IT with onboarding logistics to ensure new employees are properly welcomed, seated, and equipped. Assist in coordinating employee engagement activities and internal office initiatives. Visitor and client experience: Ensure visitors and clients are welcomed professionally and directed appropriately. Oversee reception processes including calls, visitors, and general front-office administration. Ensure accurate information is provided to visitors and callers regarding company services. Administration and executive support: Provide administrative support to Senior Management when required. Handle administrative queries and requests from internal stakeholders. Assist with travel arrangements, meeting logistics, and executive support coordination. Meetings, events and office coordination: Coordinate internal meetings, company functions, and events. Manage meeting rooms, office calendars, and venue arrangements. Assist with planning and coordinating internal office activities. Compliance and professional conduct: Maintain confidentiality and professionalism in all interactions. Ensure office policies, procedures, and administrative standards are upheld. Address queries, resolve issues where possible, and escalate matters appropriately. Required qualifications and experience: Grade 12 (Matric) A tertiary qualification in Business Administration, Office Management, or a related field is advantageous Minimum of 8+ years' experience in an Office Administration, Office Manager, or similar role Strong experience managing office operations and administration Excellent communication and interpersonal skills Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to manage multiple priorities in a fast-paced environment Key competencies and skills: Strong administrative and organisational ability Excellent communication (written, verbal, and interpersonal) Strong leadership and coordination skills High level of professionalism and confidentiality Attention to detail and problem-solving ability Ability to manage competing priorities Strong stakeholder management skills Ability to work independently and take initiative Ability to build trust across all levels of the organisation Emotional maturity and integrity