Retail

Loan Recovery Assistant

Mhasibu Savings and Credit Cooperative Society Limited·Nairobi, kenya·Full Time·Onsite
RetailFull TimeOnsite
-Closes Oct 16, 2026

Job Purpose

  • Ensure loans are repaid as per the loan agreement using efficient, effective and fair debt recovery procedures, maintaining Portfolio at Risk below 5% and minimising bad-debt losses.

Key Responsibilities

  • Follow up on non-performing loans through calls, emails and text messages.
  • Manage direct debits: extract from loan forms, process and submit to banks, reconcile monthly, follow up and report.
  • Manage check-off: send check-off advice and clearance letters to members and employers, follow up and report.
  • Communicate and issue default notices as per policy.
  • Attend to member inquiries relating to their accounts.
  • Refund guarantors where defaulters have made payments.
  • Process invoices from debt collectors and other recovery service providers.
  • Prepare periodic reports on delinquent loans and accounts.
  • Verify member information, documents and bank statements during loan assessment.
  • Enforce the tier system on deposit contributions and handle guarantor substitution per policy.
  • Any other lawful duties as may be assigned.

Qualifications

  • Bachelor's degree in Finance, Accounting, Credit Administration, Co-operative Management or a related field.
  • CPA Finalist or Certified Credit Professional (CCP).
  • Minimum 2 years' relevant experience in credit management, in a similar position.
  • Must meet the requirements of Chapter Six of the Constitution of Kenya.

Key Competencies

  • Negotiation, persuasion and strong business communication skills.
  • Credit monitoring, portfolio management and risk awareness.
  • Advanced Microsoft Excel and word-processing skills.
  • Analytical, problem-solving and records-management skills.
  • High integrity, emotional intelligence and good interpersonal skills.

Key skills

BA/BSc/HNDProfessional Certificate
Apply Now
Send your CV along with a cover letter torecruitment@mhasibusacco.com

Please use the job title as the subject line of your email.

At a glance

Company

Mhasibu Savings and Credit Cooperative Society Limited

Location

Nairobi, kenya

Employment

Full Time

Work style

Onsite

Experience

Valid until

October 16, 2026

Created

October 8, 2026

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