Quality Assurance Manager
full-time
Job Summary
The Quality Assurance Manager is responsible for leading the QA function across all production factories, ensuring consistent delivery of safe, high-quality products in compliance with regulatory, customer, and global food safety standards.
The role provides leadership in quality systems, food safety management, compliance, and continuous improvement across all operations.
Key Responsibilities
Lead and coordinate all Quality Assurance activities across all production lines (seasoning, cocoa, chocolate, beverage powder, custard, and related products).
Provide leadership, coaching, and development for the QA team across all factories.
Develop, implement, and maintain Quality Management Systems (FSSC 22000, HACCP, GMP, ISO standards).
Ensure raw materials and packaging materials meet approved quality specifications before use.
Oversee in-process quality control and finished product release processes.
Establish and enforce quality control procedures, SOPs, and inspection standards.
Ensure audit readiness for internal, regulatory, customer, and certification audits.
Lead internal audits, GMP inspections, and food safety compliance activities.
Investigate customer complaints, non-conformances, and quality incidents; drive CAPA implementation.
Conduct root cause analysis and lead problem-solving initiatives.
Ensure compliance with regulatory bodies (NAFDAC, SON, FCCPC, etc.).
Oversee laboratory operations, product testing, retention samples, and release systems.
Drive hygiene, sanitation, and environmental monitoring programs across all sites.
Lead risk assessments including HACCP reviews and food safety hazard analysis.
Ensure proper documentation, traceability, and quality record management.
Partner with Production, Engineering, Procurement, Warehouse, and HSE teams to improve quality performance.
Drive continuous improvement initiatives to reduce defects, waste, and customer complaints.
Prepare and present quality performance reports and management reviews.
Ensure staff training on GMP, hygiene, and food safety systems.
Promote a strong food safety and quality culture across all operations.
Requirements
B.Sc. / HND in Food Science & Technology, Microbiology, Biochemistry, Industrial Chemistry, or related discipline.
7 - 10 years FMCG food manufacturing experience, including leadership in QA and food safety systems.
Professional certifications in FSSC 22000, ISO 22000, HACCP, GMP (added advantage).
Strong knowledge of food safety and quality management systems.
Experience in audit management and regulatory compliance.
Strong understanding of FMCG manufacturing and quality systems.
Excellent leadership, communication, and stakeholder management skills.
Required Competencies:
Strong leadership and people management skills
Deep knowledge of food safety systems (FSSC 22000, HACCP, GMP, ISO)
Strong root cause analysis and problem-solving ability
Excellent analytical and decision-making skills
Strong regulatory compliance knowledge
High attention to detail and process discipline
Strong documentation and reporting skills
Continuous improvement mindset
Strong cross-functional collaboration skills
Ability to manage multiple production sites and teams
Proficiency in Microsoft Office and quality reporting tools.