Key Account Officer

Job Summary

• We are seeking an experienced Key Account Officer to manage and grow relationships with the company's major and strategic B2B customers.
• The ideal candidate will be responsible for driving revenue from existing accounts, identifying new business opportunities within key clients, and ensuring strong customer retention and satisfaction.

Key Responsibilities

• Manage and develop relationships with key/high-value corporate accounts.
• Drive revenue growth and achieve sales targets across assigned accounts.
• Identify and pursue upselling and cross-selling opportunities.
• Develop account plans and strategies to increase customer value and retention.
• Build strong relationships with key decision-makers, procurement teams, and other stakeholders.
• Negotiate pricing, contracts, payment terms, and other commercial agreements.
• Understand client needs and provide appropriate products/services or solutions.
• Prepare proposals, quotations, presentations, and commercial reports.
• Monitor account performance, sales pipeline, and revenue forecasts.
• Resolve customer issues and coordinate with internal teams to ensure excellent service delivery.
• Track market and competitor activities and identify opportunities for account growth.
• Maintain accurate customer and sales records using CRM or other reporting tools.

Requirements

• B.Sc. / HND in Business Administration, Marketing, Sales, or a related field.
• 3 - 5 years of proven B2B sales/key account management experience.
• Demonstrated experience managing large, strategic, or high-value corporate accounts.
• Proven track record of revenue growth, account retention, and achieving sales targets.
• Strong experience in client relationship management and commercial negotiations.
• Ability to identify and convert upselling and cross-selling opportunities.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office and CRM/sales management tools