Manufacturing

Key Account Manager

Discovery Limited·Gauteng, south-africa·Full Time·Onsite
ManufacturingFull TimeOnsite
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Key Purpose

  • The Key Account Manager is responsible for managing a portfolio of large, complex and/or strategically important employer schemes and broker relationships. The role is focused on strategic account ownership, retention, growth, and longterm partnership development, positioning Discovery as a trusted advisor and preferred employee benefits partner.
  • The Key Account Manager provides seniorlevel oversight across servicing, renewals, and client engagement, driving proactive interventions, identifying growth opportunities, and ensuring a consistently highquality client experience across the full value chain.

Areas of responsibility may include but not limited to

  • Manage and own a portfolio of large, complex and/or highvalue employer schemes in line with the Account Management segmentation model.
  • Act as the senior relationship owner for key brokers and employers, building trusted, longterm partnerships.
  • Develop, execute, and maintain strategic account plans, including retention strategies, growth opportunities, and engagement roadmaps.
  • Proactively manage scheme risk, renewals, benefit enhancements, and escalations, ensuring early identification and mitigation of potential issues.
  • Lead and oversee complex queries and escalations, coordinating across Client Relationship Partners (CRPs), operational teams, and specialist functions.
  • Deliver highquality, insightdriven reporting, analysis, and recommendations to brokers and employers.
  • Facilitate and lead strategic client and broker engagements, including quarterly and annual reviews, workshops, and executivelevel discussions.
  • Play a key role in client retention and growth initiatives, including crosssell and upsell opportunities across the CEB value proposition.
  • Partner closely with Business Integration, Analytics, Actuarial, Technical Marketing, and Operations teams to deliver integrated, valueadding solutions.
  • Provide guidance, coaching, and support to Account Managers and Junior Account Managers where required.
  • Contribute to the continuous improvement of account management frameworks, processes, and service models.
  • Maintain strong awareness of industry trends, regulatory developments, and market dynamics impacting clients and schemes.

Personal Attributes

  • Highly developed relationshipbuilding and stakeholder management skills
  • Strong strategic thinking and commercial acumen
  • Confident, credible communicator at senior and executive levels
  • Proactive, solutionsfocused, and outcome driven
  • High level of accountability and ownership
  • Ability to manage complexity, ambiguity, and competing priorities
  • Strong influencing and negotiation skills
  • Mentorship mindset with the ability to lead through influence
  • Resilient and adaptable in a fastpaced environment

Education and Experience

  • Matric (required)
  • Relevant tertiary qualification (advantageous)
  • 5+ years' experience in:
  • Account management, client relationship management, or employee benefits consulting
  • Strong experience in Employee Benefits (Group Risk and/or Umbrella Funds), including complex schemes
  • Proven track record of managing senior broker and employer relationships
  • Demonstrated experience in retention, renewals, and strategic account planning
  • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
  • Experience working with CRM, reporting, and analytics tools (advantageous)

Key skills

MatricBachelors
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At a glance

Company

Discovery Limited

Location

Gauteng, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

May 22, 2026

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