Technology

It Support Officer

Artee Group·Lagos, nigeria·Full Time·Remote
TechnologyFull TimeRemote
-Closes Oct 26, 2026

KEY RESPONSIBILITIES

  • Technical support for Group Companies
  • Working with the Service Desk to resolve issues logged by end-users within the required service level parameters
  • Provide first level support for Business Application through phone and remote access support
  • Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)
  • Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business
  • Following up to resolve issues at the root-cause level
  • Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes
  • Customer Focus - identifies and responds to user's needs and ensures quality of service standards are met
  • Specialist Knowledge - applies, maintains and improves on in-depth specialist knowledge
  • High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability
  • Documenting issues, the events leading up to them and steps taken for their resolution
  • Ensure Application related issues are resolved
  • Accurately log all problems into the Service Desk system in a timely manner
  • When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure
  • Maintenance of stock of consumables, printers/accessories
  • Liaise with service providers to maintain optimal usage of various service and monitor SLA
  • Train the users periodically for use of Apps hardware accessories/equipment

SKILL SET

  • Strong leadership & communication skills
  • Should be able to able to maintain good inter-personal relationship with co-employees and others
  • Must be dependable, attentive to details, a creative thinker and a good team player
  • Able to multi-task, prioritize and manage time effectively
  • Should be able to think out of the box, innovative and possess problem solving ability

Key skills

BA/BSc/HND
Apply Now
Send your CV along with a cover letter tocareers@arteegroup.com

Please use the job title as the subject line of your email.

At a glance

Company

Artee Group

Location

Lagos, nigeria

Employment

Full Time

Work style

Remote

Experience

Valid until

October 26, 2026

Created

October 14, 2026

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