Information Technology / ICT

It Manager

Ultimum Limited·Abia, nigeria·Full Time·Remote
Information Technology / ICTmanagerFull TimeRemote
-Closes Nov 30, 2026

Ultimum Limited is a fast-growing alcoholic & non-alcoholic Beverage’s manufacturing company and Nigerian-based subsidiary of Union Camerounaise de Brasseries – a leading Total Beverages Manufacturer with over 50 years presence and tremendous success in Cameroon; also, a proud sponsor of the 2024 African Cup of Nations (AFCON) in Abidjan. Ivory Coast. We are committed to developing quality products that satisfy all aspirations of our customers, and constantly innovating on ways to improve our products and deliver quality and special experience for our customers.

We are recruiting to fill the position below:

Job Position: IT Manager

Job Location: Abia

Job type: Full Time

Job Purpose

  • Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly teams productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. P
  • roviding outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Key Responsibilities

  • Manage and oversee daily operations of the IT support team.
  • Develop and implement IT support policies and procedures.
  • Monitor and evaluate the performance of IT support staff.
  • Coordinate training and professional development for support team members.
  • Ensure timely resolution of technical issues and maintain high service standards.
  • Manage relationships with external vendors and negotiate service contracts.
  • Collaborate with other departments to identify and address IT needs.
  • Stay updated on emerging technologies and recommend improvements.
  • Provide end-user support and, advice regarding standard office applications and best practices as it evolves with company needs
  • Ensure Licensing Management
  • Support onboarding / off-boarding employees on corporate systems
  • Create and update manuals and documentation.

Experience & Academic Requirements

  • Degree in Information Technology, Computer Science or a related field.
  • 5 years of experience in IT support
  • Strong knowledge of IT systems, networks, hardware, and software
  • Time management skills and the ability to delegate.
  • Excellent leadership and organizational skills.
  • Strong communication and interpersonal skills.

Key Competency Requirements:

  • Bachelor`s Degree in information technology, Computer Science, or related field.
  • Minimum of 5 years experience in IT support, with at least 2 years in a managerial role.
  • Strong knowledge of IT systems, networks, hardware, and software.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage multiple priorities and meet deadlines.
  • Experience with vendor management and contract negotiations.
  • Certifications such as ITIL, CompTIA A+, or Microsoft Certified Solutions Expert (MCSE) preferred.
  • Strong analytical and problem-solving skills.

Technical Competencies:

  • Proven work experience as End user services manager
  • Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
  • Task-oriented and organized, experience managing a ticket queue and ability to prioritize
  • Team management skills, team player, can collaborate in a productive fashion
  • Able to troubleshoot a large variety of technical issues
  • Experience in remote support
  • Desktop Support: Windows 10 and Mac 10.13+

Generic Competencies:

  • Building Sustainable Organizational Capabilities
  • Leveraging and Respecting Others
  • Problem Analysis / Problem Solving
  • Strategic Thinker and Decision Making
  • Results focused
  • Attention to details.
Apply Now
Send your CV along with a cover letter tocareers@utl-ng.com

Please use the job title as the subject line of your email.

At a glance

Company

Ultimum Limited

Location

Abia, nigeria

Employment

Full Time

Work style

Remote

Experience

manager

Valid until

November 30, 2026

Created

October 31, 2026

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