Inventory Officer

Warehouse Manager

In this role, you would be responsible for: Warehouse Space & Racking Controls Ensuring rented warehouse racks and paid storage space are used exclusively for items of valuefinished goods, saleable inventory, and materials with recognised book value Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system Marketing Merchandise Control Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception Inventory Ageing & Obsolescence Management Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly Imports & Logistics Compliance Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products Inventory & Warehouse Operations Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control 3rd Party Relations Management Ensuring 3rd party SLAsincluding courier services and order processingare adhered to fully without compromise Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time Ensuring all claims to 3rd parties are lodged accurately and on time Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely People Management Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly Building a culture of accountability, integrity, and continuous improvement within the warehouse and logistics team Planning shift and resource coverage to always ensure adequate supervision and segregation of duties Health, Safety & Compliance Ensuring all warehouse and logistics activities comply with health and safety regulations and company policies Ensuring the warehouse passes internal and external audits (finance, health & safety, customs) with no material findings Owning and closing out audit action points within agreed timelines This is a managerial role (Job Band C2) based in Nairobi, Kenya, within the Warehouse & Logistics department. If successful, you would be reporting to the Head of Manufacturing. Your direct reports include Warehouse Officers, Reverse Logistics Officers, and Imports & Logistics Officers. Your application should demonstrate: Required Education & Experience Bachelor's degree (B.Com/BSc) in Supply Chain Management, Logistics, Business Administration, or a related field 5 - 8 years of progressive experience in warehouse, logistics, or supply chain management At least 2 years in a supervisory or managerial role Demonstrated experience in inventory controls, customs clearance, duty remission schemes, and cross-border logistics Required Skills Strong knowledge of customs regulations, clearing procedures, and duty remission schemes, with ability to liaise effectively with clearing agents, customs authorities, and government bodies Demonstrated ability to enforce inventory and warehouse controls including racking discipline, SLA management, ageing analysis, and disposal policy execution Good understanding of finance procedures for stock valuation, ageing reporting, and disposal sign-off Excellent organisational and planning skills with strong attention to detail and accuracy Strong problem-solving, analytical, and numerical skills High proficiency in spreadsheet and data processing tools including Excel and Dynamics 365 Strong leadership and people-management skills with a track record of developing and managing teams professionally Exceptional work ethic and integrity you enforce controls even when it's inconvenient Self-motivated with ability to prioritise and manage competing deadlines in a fast-paced environment Preferred Skills & Qualifications Working knowledge of duty remission and customs bonded warehousing schemes within East Africa Experience operating an ERP/WMS platform (e.g., Microsoft Dynamics 365, SAP, or similar) Familiarity with Lean, 5S, or continuous improvement methodologies in a warehousing environment Prior exposure to FMCG, manufacturing, or distribution supply chains operating in African markets Professional certification such as CIPS, CILT, or APICS/CSCP is an added advantage