KEY DUTIES / RESPONSIBILITIES
Customer Relationship Management
- Build relationships with builders, contractors, architects and other home-construction professionals.
- Act as a trusted advisor by understanding requirements and offering tailored solutions and ongoing support.
- Visit construction sites regularly to assess project needs and identify opportunities.
Sales & Business Development
- Prospect and network for new business and potential customers in the home-construction market.
- Present company products/solutions, highlighting features, benefits and value propositions.
- Negotiate pricing, terms and contracts to secure sales and achieve revenue targets.
Product Education & Training
- Maintain deep knowledge of the product portfolio.
- Deliver product training/demonstrations on proper usage, installation techniques and best practices.
- Track industry trends, technology and competing offerings to position products effectively.
Project Coordination & Support
- Coordinate with Logistics, Operations and Customer Service for timely delivery and smooth project execution.
- Support customers across the project lifecycle, resolving inquiries/issues and overcoming challenges.
- Coordinate with contractors/subcontractors on installations and compliance with quality standards/specifications.
- Maintain accurate CRM records of sales activities, customer interactions and project details.
- Report on sales performance, market trends and customer feedback.
- Analyse sales data/metrics to identify improvements and optimise sales effectiveness.
KEY OUTPUTS / DELIVERABLES
- Achieve agreed sales targets.
- Customer retention, improved relationships and quality service to new/existing clientele.
- Compliance with departmental processes.
QUALIFICATIONS & EXPERIENCE
- Diploma in Business Administration, Marketing or related subjects.
- Proven field-sales experience, preferably in construction/building materials.