GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.
We are recruiting to fill the position below:
Job Position: Experience Center Agents
Job Location: Addo Badore, Lagos
- Provide guidance to walk-in customers on product and service offerings.
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
- Ensure visibility of shipments as they move through the network through the application of appropriate scans.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
- Resolve product or service problems by clarifying customers' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
- Promote and cross-sell company products.
- Computer Literate.
- Graduate
- Done with NYSC.