Experience Center Agent - Scapula, Lagos State. At Gig Logistics

GIG Logistics is recruiting for the role of Experience Center Agents in the following location in LAGOS STATE: Scapula

Minimum Requirements:

• Computer Literate.
• Graduate
• Done with NYSC.

Key Responsibilities:

• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensure strict adherence to GIGL's Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Ensure visibility of shipments as they move through the network through the application of appropriate scans.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customers\' complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
• Promote and cross-sell company products.