Executive Housekeeper At Reef Hotel Mombasa

Executive Housekeeper At Mgallery Hotel Collection

Job Description We are seeking an enthusiastic and detail-oriented Housekeeping Executive to join our team. In this pivotal role, you will lead our housekeeping operations, ensuring exceptional cleanliness standards, guest satisfaction, and operational excellence. You will oversee daily housekeeping activities, manage staff effectively, and drive continuous improvement initiatives while maintaining the highest standards of hygiene and professionalism across all areas of the organization. Oversee and optimize housekeeping operations to ensure consistent cleanliness and hygiene standards throughout all areas of the facility Lead, supervise, and motivate the housekeeping team, providing coaching, training, and performance feedback to foster professional development and maintain high morale Plan and organize work schedules, staff assignments, and vacation planning to maximize productivity and resource allocation Respond promptly and efficiently to guest requests and requirements, ensuring exceptional customer satisfaction and service delivery Implement and enforce company policies, standard operating procedures, and health and safety protocols across all departmental activities Conduct regular quality inspections and audits to maintain compliance with organizational standards and identify areas for improvement Manage housekeeping budgets, control costs, and recommend process improvements to enhance operational efficiency and departmental productivity Maintain accurate documentation, records, and reports related to staff performance, inventory, and departmental operations Collaborate with other departments to address guest concerns and coordinate special requests or events Identify and recommend changes in methods, equipment, staffing, or procedures to improve departmental standards and overall performance Escalate critical matters affecting organizational interests to management with transparency and professionalism Qualifications Previous Housekeeping management experience, in a similar role is essential. Experienced in the luxurymarket, previous 5 Star experience essential. Strong operational background with experience in the implementation and management of brand standards. Experience in the coaching anddevelopment of a professional management team. Sound knowledge of Opera and Microsoft applications. Proven experience with cost control including payroll, expenses and forecasting. Well groomed & articulate in communication. Fluent written and spoken English Excellent time management, organisational skills and ability to work autonomously.

Peoplelink Consultants Ltd Field Executive Housekeeper

Key Responsibilities Key Responsibilities Manage housekeeping staff schedules, shift rotas and daily room assignments. Set, monitor and audit cleanliness standards across all hotel areas. Conduct regular inspections of rooms, corridors and backofhouse spaces. Lead Floor Supervisors, Room Attendants, Public Area staff and Laundry teams. Partner with Front Office to track room status, VIP arrivals and turnaround times. Oversee laundry production, linen stock control, replacement cycles and inventory. Manage departmental budgets, supply purchasing and operational costs. Enforce safety protocols, chemical handling and hygiene standards. Recruit, train, coach and evaluate housekeeping staff performance. Collaborate with Engineering to address room defects and maintenance tasks promptly.Requirements Requirements Diploma or Degree in Hospitality, Housekeeping Management or related field. Minimum 5 years’ experience in housekeeping operations. At least 2 years in a leadership role. Proven experience in staff scheduling, room assignments and quality inspections. Strong expertise in laundry control, chemical safety and inventory management.

Executive Housekeeper At Peoplelink Consultants Ltd

RESPONSIBILITIES Manage housekeeping staff schedules, shift rotas, and daily room assignments. Set, monitor, and audit cleanliness standards across all hotel areas. Conduct regular inspections of rooms, corridors, and back-of-house spaces. Lead Floor Supervisors, Room Attendants, Public Area staff, and Laundry teams. Partner with Front Office to track room status, VIP arrivals, and turnaround times Oversee laundry production, linen stock control, replacement cycles, and inventory. Manage departmental budgets, supply purchasing, and operational costs. Enforce safety protocols, proper chemical handling, and hygiene standards. Recruit, train, coach, and evaluate housekeeping staff performance. Collaborate with Engineering to address room defects and maintenance tasks quickly. RESPONSIBILITIES Diploma or Degree in Hospitality, Housekeeping Management, or a related field. 5+ years in housekeeping operations with a least 2 years in a leadership role Proven experience in staff scheduling, room assignments, and quality inspections. Strong expertise in laundry control, chemica safety, and inventory management. Solid background in budgeting, cost control and cross-departmental teamwork.

Reef Hotel Mombasa Executive Housekeeper

Assistant Executive Housekeeper At Marriott

JOB SUMMARY Assists in the oversight of the daily shift operations of Housekeeping and Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience Diploma or Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.

Assistant Executive Housekeeper At Marriott

JOB SUMMARY Assists in the oversight of the daily shift operations of Housekeeping and Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience Diploma or Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.