Sales Admin Manager

Hire Resolve

Western Cape, south-africa

Job Description A prominent manufacturing and food production brand (based in the Southern Suburbs) is seeking a Sales Admin Manager to oversee their sales administration functions and lead an energetic team. This role offers a structured 5-day work week (no overtime required) with flexible working hours (7:00 AM - 3:00 PM or 8:00 AM - 4:00 PM). The position involves taking over from a retiring team member and includes a comprehensive 8-week handover period. Key Responsibilities Sales & Order Administration: Oversee the administration of all tasks relating to customer orders and sales administration. Key Account Management: Manage key accountabilities for all made-to-order customers. Pricing Control: Manage the accurate loading and control of pricing across all systems and accounts. Customer Liaison: Act as the primary client-facing point of contact to liaise with customers regarding orders, product availability, delivery due dates, shortages, and other order inquiries. Exception Reporting: Compile exception reports complete with clear recovery dates for any order discrepancies or delays. Planning & Backorders: Liaise regularly with Demand Planners, manage back orders, and assist with transport/delivery bookings and re-bookings. Onboarding: Oversee the smooth onboarding and setup of new customers. Team Leadership: Provide gentle yet firm leadership, guidance, and daily direction to a young, dynamic team (ages late 20s to 30s). Requirements & Experience Experience & Maturity: Proven track record in administrative leadership and team management; mature approach preferred. Skills: Strong leadership abilities with a gentle but firm management style, exceptional organizational skills, clear communication, and strong client-facing experience. Systems: Proficient in Microsoft Excel. Experience with specialized ERP/sales systems is a plus, though internal systems are fully trainable. Execution: Strong ability to hit the ground running and work efficiently. Location & Travel: Based in or around the Southern Suburbs preferred for easy daily travel.

23 days ago

Inside Sales Engineer- Hvac Service- Africa

Johnson Controls

Gauteng, south-africa

full-time

What you will do Inside Sales Team Engineer is the key role reporting to Inside Sales Lead. The Inside Sales Engineer- HVAC will be based in South Africa support the Africa customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio. The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI's standards and specifications. How you will do it As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications. You will handle HVAC system (Chiller water system), IREF inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention. Key aspects of the Inside Sales-Aftermarket Labor & Material role are: Review the service/ PPM/ call out reports from AMC sites Create proposal through Word/ CPQ / pricing tools / Service selection tool Partner with local Field operation/ Sales team for Onsite asset counts/site details Review and understand the PPM Reports and MRF for labor and material jobs Guidance on pricing Upsell opportunities Review for proposal prior to customer submission Review & getting DOA approval of Order Receipt Outbound calling/ Email for follow up & secure the order Capture & update all actions start from create opportunity to close the deal in SFDC Call/e-mail customers with outstanding / soon to expire proposals You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude. You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives. What we look for Required Bachelor's degree in mechanical/electrical engineering or equivalent 2-3 Years minimum experience in Sales/estimation in HVAC Chiller & I-REF Industry Strong Technical knowledge in Chilled water system. Experience in reviewing service PPM reports Experience in preparing costing in MS excel/ CPQ. Prepare quick quotes in MS Word & CPQ tool (5-10 Proposals in a day) Coordination with operation/ Front line sales team. Identify the backlog of unsold opportunities & Outbound Email/ calling for follow up Negotiation undertaken with client & book the order in ERP system. Demonstrated ability to influence account decision makers at key levels Experience working with a Sales force CRM database Ability to rapidly build knowledge of York products

a month ago

Oms Scheduler

Boardroom Appointments

Gauteng, south-africa

full-time

MAIN PURPOSE: The Scheduler will be required to produce an integrated schedule for the site as set out in the OMS Framework (Operational Management System). The integrated schedule is created by understanding all the work needed to be done on site as well as the requirements from national planning, prioritising the work, negotiating when there are conflicts and finally developing a schedule of all activities on site to ensure that everyone is aware of what is expected to be executed. RESPONSIBILITIES: Values and Accountability Demonstrate the values of the company in your actions as a leader in the organisation. Take accountability of the schedule as defined by the OMS management and work routines Planning & Operational Understand the S&OP process and the effects of not meeting the plan. Work closely with the National Demand Planner. Familiarise yourself with the technical requirements of the plant Create a well-balanced schedule between maintenance and production requirements Publish the schedule on time and to the required people Assist the engineers in scheduling the shuts and publish the shut schedule Communicate between head office and the site with regards to changes to the schedule and not achieving production Ensure the schedule meets demand requirements and is properly resourced Resourcing When work is scheduled, you must be confident that the job can be executed. All the resources required will be defined by the responsible team but before scheduling, need to do resource confirmation and availability Delivery of resources required for execution within the week of the schedule should be scheduled with direct feedback to you so that you can control the integrity of the schedule and take the necessary steps if the resources do not arrive on time All incoming resources should be scheduled for both logistics and stores Packing of stores task packages need to be scheduled - pack 3 days in advance. All material coming in needs to be confirmed and signed off. Track the availability of all resources, specifically people, on site to better manage our resource allocation. Training and development Keep track of the training on site. Understanding the availability of resources is important. Balance the needs of training and the requirements to produce the plan from both national planning and engineering Asset management Support, drive and recommend improvements to the Company's asset management strategy. Track execution of both production and maintenance tasks. Identify processes requiring improvement and co-ordinate the resolution thereof with engineering. OPEX & CAPEX Assist the team with effectively scheduling project work arising from CAPEX, Value Improvement, Continuous Improvement, and P&TD projects. This will have an effect on the resources available on site and must be balanced with maintenance and production requirements. EDUCATION AND EXPERIENCE: Tertiary education in Engineering, BTech Pulp & Paper Technology. (Preferred qualification would be either B.Sc. or BEng (Chem, Mech, Elec or Industrial Eng) At least five years practical experience in a manufacturing plant as well as three years in a management or engineering position Knowledge of Lean Manufacturing, 6-Sigma or similar methodologies. Sound analytical, statistical and problem-solving skills. Passionate about quality. Risk management expertise are essential.

3 months ago

Exports & Imports Controller (graaff-reinet)

Montego Pet Nutrition

Eastern Cape, south-africa

full-time

Description We're looking for a sharp, organised and detail-obsessed Exports & Imports Controller to join our Supply Chain team. You'll be the person who makes sure international distributors receive their orders on time and in full and that every inbound shipment we rely on arrives when we need it. It's a role that sits at the intersection of planning, logistics, compliance and customer service, with plenty of scope to make it your own. If you love solving puzzles, thrive on deadlines, and take pride in getting documents right the first time this is your seat. What You'll Do Review and balance international distributor orders to maximise container utilisation and keep export costs in check. Work hand-in-hand with our Demand Planner and Business Development Specialists to confirm production dates and lock in order details. Own the full export documentation pack Commercial Invoices, Certificates of Origin, Health Certificates, Fumigation Certificates and Food Safety confirmations. Secure Import Permits from distributors and make sure every shipment complies with destination country requirements. Negotiate and confirm shipping costs, payment terms and schedules with Freight Forwarders. Keep distributors informed on order progress, ETAs and anything they need to know to receive cargo smoothly. Manage inbound imports: source quotes, compare landed costs, arrange clearances, and track arrivals for timely production supply. Keep our ERP records clean, accurate and audit-ready at all times. Requirements What You Bring Grade 12 (NQF 4) as a minimum. A Diploma in Imports/Exports (NQF 6) or The Complete Import/Export Administration Course (NQF 5) would put you ahead of the pack. At least 2 years' administrative experience processing international orders and exporting goods. Solid working knowledge of import and export requirements, shipping costs, payment terms and document validation. Confidence in an ERP environment and proficiency in MS Office (Excel in particular). Outstanding planning, organising and follow-up skills you don't let things slip through the cracks. Strong interpersonal and written communication ability you'll deal with distributors, freight forwarders and internal teams every day. A calm head under pressure, a sense of urgency, and an eye for detail that borders on obsessive.

3 months ago

Custodian

Fidelity Services Group

KwaZulu-Natal, south-africa

full-time

Main purpose of the job To be responsible for the safe custodianship of cash to and from the ATM also from the respective cash centre, as well as the safe custodianship of deposits and retained cards made back to the cash centre. The ATM custodian is entirely responsible for the cash he manages and will take sole responsibility for the CASH. To replenish cash and stationary in the ATM, thereby contributing to high ATM availability. Key responsibilities Collection of cash from counting house as per instruction The ATM Custodian will receive his cash pre-packed from the counting house for the run. The ATM custodian or a senior will choose any three bags from 10 of the pre-packed bags for the run, he will then run the selected bags cash through the batcher or note counter. If the cash for the three bags is 100% correct reseal the bags and continue with the work/run. If there is a discrepancy, all the cash for the entire run must be checked note for note with a batcher or note counter and the difference to be escalated immediately to operations manager. Dial changing procedure - when applicable Change the dial combination same day as take over (if applicable) all stand alone (Drop down ATM's) needs to be a different dial combination from the rest of the run. The dial number needs to be recorded sealed and logged before departing the cash centre The operations senior needs to be informed if any dials is changed and the new dial number to be logged Each machines dial must be tested three times before closing the door. Noncompliance from this will result in disciplinary action against the guilty party or custodian. Don't use a standard code as a combination e.g. 10,20,30,40 / 15,25,35,45 or 50 Only a trained custodian/senior are allowed to change the dials Oversee the successful transportation of cash to the respective ATM Communication of ATM service priority to the client Adhere to security measures applied during conveyance of cash as documented in SOP A CPC "cross pavement carrier" must be utilised for the transporting of cash to and from the ATM. The CPC limit is not allowed to be exceeded R250 000 (Two hundred and fifty thousand rand) Faulty CPC must be reported immediately and stated in the OB book. Replenishment of cash and stationery in the ATM Adhere to prescribed alarm deactivating procedures via cell phone don't entre a cubicle without de-activating the alarm Open one ATM at a time not more than one ATM is to be opened at a time where there is multiple ATM'S on a site Place the ATM in supply mode before opening the safe door Check the print quality of the customer receipt, and when needed, log a call to fix printer Clear the reject bin and remover soiled notes as per hand over procedure Load the machine in compliance with the loading instruction indicated by the loading/demand planner sheet given to you to follow Check the cash by doing a bundle check before loading the cash into the ATM Adjust-up the cash totals after loading the canisters and attach receipt to loading sheet Print dispense summary after each dispense test is done and check that the slip corresponds with cassettes in the ATM, sign the slip and attach it to the loading sheet. If all the cash doesn't fit into the ATM the remainder cash must be re sealed and brought back to the respective cash centre. No cash or cash bundles may be left on the side or on the ATM safe floors outside the cassettes. No cash is allowed to be moved from one ATM to another ATM without an e-mail from the bank to inform the operation manager before moving cash between atms. Only full bag are allowed to be moved if the balance needs to be loaded the custodian must return to the cash centre and his cash will be re-bagged for the remainder ATM'S Loading sheets must be completed after each atm is loaded if loading sheet is re-written it needs to be kept as proof with the duplicate/copied loading sheet. All transactions mentioned above must be recorded in the OB Book. Remove retained cards and deposit envelopes Remove deposits from deposit bin Print and clear deposit counters Count and verify the deposits against the deposit counter slip. Seal the deposits in a stop loss bag and record the seal number on the relevant loading sheet return deposits with the CPC to the cash vehicle. Report any open and empty deposit envelopes Remove retained cards from the ATM machines daily and record on the card retained sheets. Hand deposits over to the respective bank Perform overall system check Test that the machine is functioning properly Perform 1st line technical support (if required) Log a call with Controller / auto bank control if fault can't be resolved. Report to Team Leader/ATM co-ordinator. Servicing of ATMs with Diebold Accompany CSE (Diebold) to the respective ATM when required (Remain vigilant when in cubicle with CSE don't allow him to touch your cash.) Don't leave the Diebold technician unsupervised in the cubicle unless instructed to remove the cash. Oversee work carried out on the ATM and sign job card on completion Ensure that the Diebold technician issue you with a job card By signing the job card you declare that the (Diebold technician) CSE was supervised and didn't have access to the cash. Don't leave the CSE alone on a site with multiple ATM's Any person not responsible for the loading of any ATM by the custodian must be searched before he can leave the ATM cubicle. If the Diebold technician takes longer than 30min inform your senior so that he can escalate the matter Securing of ATM site Secure the machine properly by closing the safe door locking the bottom key, then checking that the door is locked before spinning the dial. Lock the cubicle door before returning to the CIT vehicle. Report any faulty locks to a senior ASAP Report any faulty alarms Key performance measures Cash Management: Adherence to replenishment instruction (All changes / deviations to be authorised by relevant ops manager) Adherence to prescribed forecasted loadings Responsible for the safe returning of all deposits and retained cards to the relevant cash centres. Up Time: Availability Fulfilment of ATM Servicing procedures Timely technical problem identification and logging calls with ACC Responsible for accurate and diligent completion of 1st line technical support carried out on ATMs Responsibility for equipment: Responsible for the safe keeping of Keys, Cell phones and Notes counters and CPC, trance track scanner etc. ATM keys must be signed in and out on a daily basis from Box Room. Productivity: Efficiently complete tasks on allocated machines in accordance with the required quality standards. Load an ATM with speed and accuracy A standard time of seven minutes is an appropriate to load an ATM is there isn't any error. Confirm totals with your loading sheets BEFORE you proceed. Experience: ATM operating and maintenance experience Teller experience would be an advantage Interpersonal Competencies: Ability to work in a team tactful, approachable, able to interact with ease and work without supervision. Enthusiastic, co-operative; adaptive and willing to work hard Understands instructions and job requirements clearly Communicates effectively with other in the giving and receiving of necessary information. E.g. Diebold, Control room and Cash Centre. Stable and consistent temperament, able to operate under pressure Assertive - ability to stand by principles, even at risk of reduced popularity. Focused and methodical approach to work Ability to retain optimism despite set backs Self-motivated Problem Solving: Follow standardised routine procedures for control purposes Plan and execute regular maintenance on ATM machine Resourceful, finding practical ways to efficiently deal with extensive workloads, and remain focused on priority issues Should a technical problem occur more than once, log call with the cash centre for maintenance Ability to accurately follow instruction: Work within set policy, procedures. Able to respect authority and take instructions

4 months ago

Demand/retail Planner - Head Office - Endenvale ( 6 Months Contract )

Signature Cosmetics

Gauteng, south-africa

full-time

Demand Planner is responsible for supporting the forecasting and replenishment process within a retail environment to ensure the right products are available at the right stores and at the right time. The role involves analysing sales trends, seasonal demand, promotions, inventory levels, and customer buying patterns to improve forecast accuracy, minimize stock shortages, and optimize inventory investment. RESPONSIBILITIES: What are you responsible for doing? Demand Forecasting and Planning Develop and maintain accurate demand forecasts using historical sales data, market trends, promotions, and seasonal factors. Generate short-, medium-, and long-term demand plans for all product categories. Continuously monitor forecast accuracy and adjust assumptions where necessary. Produce weekly and monthly demand forecasts and planning reports. Inventory Management Collaborate with Supply Chain and Procurement teams to maintain optimal stock levels. Identify potential stock shortages, overstock situations, and slow-moving products. Recommend inventory strategies to improve stock availability and reduce inventory carrying costs. Support stock allocation planning across stores and distribution centres. Sales and Commercial Collaboration Partner with the Commercial, Marketing, and Retail Operations teams to understand promotional activities, new product launches, and business initiatives. Incorporate promotional and seasonal activities into demand forecasts. Participate in Sales and Operations Planning (S&OP) meetings and provide demand insights to support decision-making. Data Analysis and Reporting Analyse sales performance, customer buying patterns, and market trends. Prepare and present demand planning reports and dashboards to management. Track and report on key performance indicators (KPIs), including: Forecast Accuracy Stock Availability Inventory Turnover Stock-Out Percentage Excess and Obsolete Inventory Levels Service Levels Systems and Process Improvement Maintain accurate demand planning data and forecasting parameters within ERP and planning systems. Identify opportunities to improve forecasting methodologies and planning processes. Support continuous improvement initiatives within the Supply Chain function. Ensure master data integrity relating to products, sales history, and forecasting information. OTHER JOB REQUIREMENTS What theoretical knowledge ( e.g degree / diploma ) does the job require ? Grade 12 or equivalent qualification required Bachelor's degree in supply chain, Economics, Business Analytics, Industrial Engineering, or related field What experience ( e.g. previous exposure ) does the job require ? 2 - 5 years' experience in Demand Planning, Forecasting, Business Analytics, or S&OP role FMCG, retail, or manufacturing experience preferred Strong knowledge of forecasting tools (SYSPRO, SAP, etc.)

4 months ago

Demand Planner

Key skills

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