Retail

Customer Service Representatives

Africa Management Solutions Limited (AMSOL)·Nairobi, kenya·Full Time·Internship
RetailFull TimeInternship
-Closes Oct 31, 2026

QUALIFICATIONS & REQUIREMENTS

  • Minimum high school education.
  • Additional qualifications in Customer Service, Business Administration, Sales, Supply Chain Management, or a related field are an advantage.At least 1 year of relevant work experience in customer service, order management, sales support, logistics coordination, or a related field.
  • FMCG, manufacturing, or distribution experience is advantageous.
  • Experience with order management systems, customer service databases, or ERP platforms is beneficial.Computer literacy and proficiency in relevant office applications.
  • Familiarity with order processing systems, particularly Sage, is an advantage.
  • Ability to manage customer orders, maintain accurate records, and prepare reports.
  • Basic data analysis skills and ability to interpret performance dashboards.
  • Understanding of order fulfilment, credit control, delivery coordination, and customer service processes.

KEY COMPETENCIES

  • Customer Service Excellence
  • Order Processing and Management
  • Customer Relationship Management
  • Communication and Interpersonal Skills
  • Attention to Detail and Data Accuracy
  • Problem-Solving and Complaint Resolution
  • Data Analysis and Performance Monitoring
  • Cross-Selling and Upselling
  • Time Management and Organisation
  • Cross-Functional Collaboration
  • Continuous Improvement
  • Professionalism and Accountability

THE IDEAL CANDIDATE

  • A proactive, customer-oriented professional with strong administrative, communication, analytical, and problem-solving skills. Must manage competing priorities accurately, coordinate effectively with internal teams, resolve customer concerns efficiently, and maintain excellent customer relationships.

Key skills

KCSE
Apply Now

At a glance

Company

Africa Management Solutions Limited (AMSOL)

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

October 31, 2026

Created

October 15, 2026

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