Retail

Customer Service Representative

Iknorbert Communications Limited·Lagos, nigeria·Full Time·Contract
RetailFull TimeContract
-

We are looking for a dedicated and empathetic Customer Service Representative to join our growing customer experience team. The successful candidate will serve as the primary point of contact for our customers, handling enquiries, resolving complaints, and ensuring a seamless customer journey across all touchpoints. You will represent our brand values in every interaction and work collaboratively with internal teams to deliver timely and effective resolutions.

KEY RESPONSIBILITIES

  • Manage customer enquiries regarding order status, delivery timelines, and product availability via phone, email, and live chat
  • Coordinate with Logistics and Warehouse Departments Managers to resolve supply and delivery delays
  • Update customers on order tracking information and proactively communicate delays before customers need to follow up
  • Handle product complaints and liaise with Sales Operations Team/concerned Team Lead or Central Warehouse Managers to provide accurate resolutions
  • Maintain a minimum average response time of under two minutes on live chat during business hours
  • Identify recurring complaint patterns and report insights to the Sales Operations Team for process improvement.
  • Work with other departments to resolve customer issues and escalations
  • Keep detailed records of customer interactions and transactions
  • Collaborate with other team members to meet or exceed customer service targets

EDUCATIONAL, SKILLS & OTHER REQUIREMENTS

  • B.Sc/B.Ed/HND, OND, NCE in Mass Communication, Business Administration or other Social Sciences
  • Previous customer service experience required, and experience in a call centre environment preferred
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and the ability to think creatively to find solutions
  • Excellent organisational and time management skills
  • Ability to work independently and as part of a team
  • Strong computer skills and proficiency with customer service software

Key skills

NCEONDBA/BSc/HND
Apply Now
Send your CV along with a cover letter tocareers@iknorbert.com

Please use the job title as the subject line of your email.

At a glance

Company

Iknorbert Communications Limited

Location

Lagos, nigeria

Employment

Full Time

Work style

Contract

Experience

Valid until

Not specified

Created

November 2, 2026

More opportunities

Similar roles you might like

Customer Care Manager

SIMS NIGERIA LIMITED

Victoria Island, Lagos Employment Type: Full-time, Lagos, Nigeria

full-time

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products. With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives. As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation. We are recruiting to fill the position below: Job Title: Customer Care Manager Location: Victoria Island, Lagos Employment Type: Full-time Role Overview The Customer Service Manager is responsible for overseeing the company's customer service operations to ensure excellent customer experience, prompt resolution of complaints, and consistent service delivery across branches and service centres. The role involves managing customer service personnel, monitoring customer satisfaction, implementing service standards, and collaborating with relevant departments to improve customer retention, loyalty, and overall operational efficiency. Key Responsibilities Customer Service Operations: Oversee daily customer service activities, ensuring timely responses to enquiries, complaints, requests, and escalations across all customer touchpoints. Team Management: Supervise, coach, and evaluate customer service representatives and supervisors to ensure productivity, professionalism, and adherence to established service standards. Complaint Resolution: Manage escalated customer complaints, investigate recurring issues, and coordinate with relevant departments to ensure timely and satisfactory resolution. Customer Experience Management: Develop and implement initiatives to improve customer satisfaction, loyalty, retention, and the overall customer journey. Performance Monitoring: Establish and monitor customer service targets, assess team performance, and implement corrective actions where service standards are not met. Service Standards and Policies: Develop, review, and enforce customer service policies, procedures, service-level agreements, and communication standards across branches and customer contact channels. Cross-Functional Collaboration: Work closely with Sales, After-Sales Service, Logistics, Warehouse, Finance, and other departments to resolve customer issues and improve service delivery. Customer Feedback Management: Gather and analyse customer feedback, complaints, and satisfaction surveys to identify service gaps and recommend improvements. Reporting and Documentation: Prepare periodic reports on customer complaints, resolution rates, customer satisfaction, response times, and team productivity for management review. Training and Development: Identify training needs and organise coaching sessions to strengthen employees' communication, conflict resolution, product knowledge, and customer relationship management skills. Process Improvement: Review existing customer service processes, identify operational inefficiencies, and implement strategies to improve response times and reduce recurring complaints. Customer Service Systems: Ensure proper use of customer relationship management (CRM), ERP, and other customer service platforms for accurate record-keeping, complaint tracking, and performance reporting. Key Requirements Bachelor's degree or HND in Business Administration, Marketing, Management, or a related discipline. Minimum of 5 years' relevant experience in customer service, with at least 3 years in a supervisory or managerial role. Experience in the consumer electronics, retail, or distribution industry is an added advantage. Strong knowledge of customer relationship management, complaint handling, and customer experience improvement. Excellent leadership, communication, interpersonal, and conflict-resolution skills. Strong analytical, organisational, and problem-solving abilities. Proficiency in Microsoft Office and familiarity with CRM, ERP, or customer service management systems. Ability to manage multiple priorities, handle escalations, and work effectively under pressure. Strong report-writing and presentation skills.

7 days ago

Customer Experience Manager

Torah Holding's Limited

Abuja, nigeria

full-time

Torah Holdings Limited is a diversified company strategically positioned across key sectors including real estate and property development, investment and financial advisory, as well as communications. At Torah, we are driven by a commitment to excellence, innovation, and long-term value creation. Our operations are guided by industry expertise and a client-first philosophy that ensures we deliver tailored solutions with measurable impact. We are recruiting to fill the position below:  Job Position: Customer Experience Manager Job Location: Abuja (FCT) Employment Type: Full-time Department: Customer Experience and Service Delivery Reports To: Managing Director Job Summary The Customer Experience Manager ensures customers receive excellent service at every stage of their interaction with the company. The role involves developing customer service standards, managing customer feedback, resolving escalated complaints, improving customer satisfaction, and building long-term customer loyalty. Key Responsibilities Develop and implement customer experience strategies and service standards. Oversee customer interactions across telephone, email, social media, live chat, and other service channels. Supervise and support customer service representatives. Ensure customer enquiries and complaints are resolved promptly and professionally. Handle complex and escalated customer complaints. Monitor customer satisfaction and identify areas for service improvement. Develop procedures for managing customer complaints, enquiries, and feedback. Analyse customer feedback to identify recurring problems and recommend solutions. Work with sales, marketing, and operations teams to improve the overall customer journey. Develop customer retention and loyalty initiatives. Train employees on customer service standards and professional communication. Monitor service delivery and ensure compliance with company policies. Prepare customer experience reports for management. Recommend process improvements to enhance customer satisfaction and operational efficiency. Requirements Interested candidates should possess relevant qualifications and experience. Method of Application  Interested and qualified candidates should send their updated CV to: almandinehrconsulting@gmail.com using the Job Position as the Subject of the email.

11 days ago

Customer Care Executive

Ruth and Roots

Lagos, nigeria

full-time

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition. We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional. We are recruiting to fill the position below: Job Position: Customer Care Executive Job Location: Ilupeju, Lagos Employment Type: Full-time Job Description A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. The best Customer Service Executives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The ideal candidate is someone who is social media savvy with a medical or healthcare background. Key Responsibilities Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. Provide correct information about the company's products and services to prospective and new clients. Ensure customers' satisfaction with products and services by resolving complaints and enquiries. Follow up with customers via phone, social media or email to confirm purchase satisfaction. Upselling and cross selling of products and services to customers. Working with your team members and other departments to find the most effective solutions to problems. Escalation of customers' concerns, complaints and feedback when necessary and appropriately. Follow communication procedures, guidelines and policies. Keep records of customers' interactions, confirm customers' payments and place customers' orders. Ability to promote products effectively and engage customers in a friendly manner. Physically able to assist customers with product inquiries. Customer-focused, with a positive attitude and a passion for helping people. Strong problem-solving abilities and the capacity to remain calm under pressure. Detail-oriented and capable of multitasking in a busy environment. Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and CRM systems. Requirements Qualification is irrelevant - Candidate will be trained. 1 - 5 years of experience. The candidatemustreside in Lagos (in or close to Ilupeju preferably). Method of Application  Interested and qualified candidates should send their CV and Application to: hr@ruthandroots.com using 'Customer Service - Lagos' as the subject of the email.

11 days ago

Customer Care Executive

Ruth and Roots

Ilupeju, Lagos Employment Type: Full-time, Lagos, Nigeria

full-time

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition. We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional. We are recruiting to fill the position below: Job Title: Customer Care Executive Location: Ilupeju, Lagos Employment Type: Full-time Job Description A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. The best Customer Service Executives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The ideal candidate is someone who is social media savvy with a medical or healthcare background. Key Responsibilities Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. Provide correct information about the company's products and services to prospective and new clients. Ensure customers' satisfaction with products and services by resolving complaints and enquiries. Follow up with customers via phone, social media or email to confirm purchase satisfaction. Upselling and cross selling of products and services to customers. Working with your team members and other departments to find the most effective solutions to problems. Escalation of customers' concerns, complaints and feedback when necessary and appropriately. Follow communication procedures, guidelines and policies. Keep records of customers' interactions, confirm customers' payments and place customers' orders. Ability to promote products effectively and engage customers in a friendly manner. Physically able to assist customers with product inquiries. Customer-focused, with a positive attitude and a passion for helping people. Strong problem-solving abilities and the capacity to remain calm under pressure. Detail-oriented and capable of multitasking in a busy environment. Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and CRM systems. Requirements Qualification is irrelevant - Candidate will be trained. 1 - 5 years experience. The candidatemustreside in Lagos (in or close to Ilupeju preferably).

12 days ago

Contract Management Specialist

Dangote

Lagos, Nigeria

Full-time

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Lagos Job Summary The role is responsible for providing legal and commercial support to the organization with a primary focus on contract drafting, review, negotiation, and lifecycle management. The position ensures that all contractual arrangements align with the Company’s strategic objectives, regulatory requirements, and risk management framework, while supporting cross-functional teams in delivering commercially sound and legally compliant outcomes. Key Duties and Responsibilities Draft, review, and negotiate a wide range of commercial contracts (including NDAs, sales/purchase agreements, subcontracts, consulting and licensing agreements) to ensure legal adequacy and alignment with company objectives. Act as the primary point of contact for contract-related matters, facilitating timely resolution of contractual issues and alignment between internal stakeholders and external counterparties. Provide detailed redlined recommendations on both standard and non-standard contracts and lead negotiations with counterparties to achieve commercially acceptable outcomes. Maintain complete and accurate contract documentation and records, ensuring traceability, audit readiness, and effective contract administration. Provide guidance to project managers and operational teams on contract interpretation, obligations, and processes, enhancing compliance and operational effectiveness. Support the development and implementation of contract management procedures and contribute to continuous improvement of internal policies and frameworks. Coordinate with cross-functional teams to ensure contract terms align with operational, financial, and risk management requirements. Review and validate contractual documents and instruments (including bank guarantees) and support preparation of related enforcement documentation where required. Ensure compliance with company policies, procurement procedures, and applicable legal and regulatory requirements in all contract activities. Monitor contract performance, ensuring adherence to key obligations, milestones, deliverables, and commercial terms. Manage contract close-out, renewal, and amendment processes to ensure continuity and compliance. Ensure effective communication of executed contracts to relevant stakeholders to enable proper implementation and compliance. Maintain and manage the contracts database, ensuring accurate tracking, reporting, and documentation. Provide periodic reports on contract performance, risks, and status to the Contract Management Lead. Provide legal and contractual support to the Contract Management Lead, Company Secretary, and General Counsel, including handling assigned legal matters. Provide legal advice on all issues as may be brought to his attention by the Contract Lead, Company Secretary /General Counsel. Perform other duties as assigned to support the effective delivery of the contract management function. Key Requirements Education and Work Experience Bachelor of Laws (LL.B). Barrister-at-Law (B.L.) and qualification to practice in Nigeria. A relevant postgraduate degree (e.g., LL.M) is an added advantage. Membership of the Nigerian Bar Association (NBA) is required. Membership of relevant professional bodies (e.g., ICSAN) or certifications in corporate law or contract management is an added advantage. Desired Experience: Minimum of 8 years’ post-qualification experience in a legal function. At least 5 years’ hands-on experience in drafting, reviewing, and managing commercial contracts. Experience gained in a top-tier law firm or a multinational organization is preferred. Functional Competencies: Strong knowledge of contract law, corporate governance principles, and applicable regulatory frameworks. Proven expertise in drafting, reviewing, negotiating, and interpreting commercial contracts and legally binding documents. Sound understanding of industry regulations, particularly within a manufacturing or oil & gas environment. Strong knowledge of contractual language, commercial terms, and risk allocation principles. Ability to identify, analyze, and resolve contractual issues and mitigate legal and commercial risks. Working knowledge of procurement processes, internal controls, and company policies. Familiarity with dispute resolution mechanisms, including litigation and alternative dispute resolution. Understanding of financial and risk considerations in contracts, including pricing, revenue recognition, and compliance obligations. Awareness of regulatory issues and ability to conduct legal research using all available tools.

18 days ago

Receptionist / Front Desk Personnel

Syx-Brij Nigeria Limited

Ikorodu, Lagos Employment Type: Full-time, Lagos, Nigeria

full-time

Syx-Brij Nigeria Limited - Our client, ViTi Diagnostics Located in Ikorodu, Lagos,is a technology-driven diagnostic centre committed to providing accurate, reliable, and patient-centred diagnostic services. Our services include laboratory investigations, ultrasound scans, X-rays, ECG, echocardiography, and home sample collection. We are recruiting to fill the position below: Job Title: Receptionist / Front Desk Personnel Location: Ikorodu, Lagos Employment Type: Full-time Job Summary We are seeking a professional, friendly, organised, and customer-focused Receptionist to serve as the first point of contact for patients and visitors, ensuring a welcoming and seamless experience at our facility. Key Responsibilities Welcome and attend to patients, visitors, and other clients professionally. Register new and returning patients and maintain accurate patient information. Schedule appointments for laboratory tests, scans, and other diagnostic services. Answer telephone calls, respond to enquiries, and direct patients to the appropriate departments. Provide patients with information about available services, procedures, and applicable fees. Manage patient files, appointment records, and other administrative documents. Coordinate patient flow and ensure orderly movement between the reception, laboratory, and imaging departments. Receive payments, issue receipts, and maintain accurate payment records where assigned. Respond to patient complaints courteously and escalate complex issues to the appropriate staff. Support daily administrative activities and maintain a clean, organised reception area. Protect patient confidentiality and comply with established data protection and facility procedures. Requirements and Qualifications Minimum of an OND or HND in Business Administration, Office Technology and Management, Public Administration, or a related field. Previous experience as a receptionist, front-desk officer, customer service representative, or administrative assistant is an advantage. Excellent communication, interpersonal, and customer service skills. Good organisational skills and attention to detail. Basic computer proficiency, including Microsoft Word, Excel, email, and data entry. Ability to handle patient information responsibly and maintain confidentiality. Professional appearance, a positive attitude, and a patient-focused approach. Ability to work effectively in a healthcare environment and manage multiple tasks. What We Offer Competitive salary. Opportunity to grow professionally in a diagnostic healthcare environment. A supportive and collaborative working environment. Opportunity to contribute to improved patient experience and quality healthcare delivery.

21 days ago