Syx-Brij Nigeria Limited - Our client, ViTi Diagnostics Located in Ikorodu, Lagos,is a technology-driven diagnostic centre committed to providing accurate, reliable, and patient-centred diagnostic services. Our services include laboratory investigations, ultrasound scans, X-rays, ECG, echocardiography, and home sample collection.
We are recruiting to fill the position below:
Job Title: Receptionist / Front Desk Personnel
Location: Ikorodu, Lagos Employment Type: Full-time
Job Summary
We are seeking a professional, friendly, organised, and customer-focused Receptionist to serve as the first point of contact for patients and visitors, ensuring a welcoming and seamless experience at our facility.
Key Responsibilities
Welcome and attend to patients, visitors, and other clients professionally.
Register new and returning patients and maintain accurate patient information.
Schedule appointments for laboratory tests, scans, and other diagnostic services.
Answer telephone calls, respond to enquiries, and direct patients to the appropriate departments.
Provide patients with information about available services, procedures, and applicable fees.
Manage patient files, appointment records, and other administrative documents.
Coordinate patient flow and ensure orderly movement between the reception, laboratory, and imaging departments.
Receive payments, issue receipts, and maintain accurate payment records where assigned.
Respond to patient complaints courteously and escalate complex issues to the appropriate staff.
Support daily administrative activities and maintain a clean, organised reception area.
Protect patient confidentiality and comply with established data protection and facility procedures.
Requirements and Qualifications
Minimum of an OND or HND in Business Administration, Office Technology and Management, Public Administration, or a related field.
Previous experience as a receptionist, front-desk officer, customer service representative, or administrative assistant is an advantage.
Excellent communication, interpersonal, and customer service skills.
Good organisational skills and attention to detail.
Basic computer proficiency, including Microsoft Word, Excel, email, and data entry.
Ability to handle patient information responsibly and maintain confidentiality.
Professional appearance, a positive attitude, and a patient-focused approach.
Ability to work effectively in a healthcare environment and manage multiple tasks.
What We Offer
Competitive salary.
Opportunity to grow professionally in a diagnostic healthcare environment.
A supportive and collaborative working environment.
Opportunity to contribute to improved patient experience and quality healthcare delivery.