Retail

Customer Service Representative

GUO Transport Services Company Limited·Unknown, Nigeria·Full Time·Contract
RetailmanagerFull TimeContract
-Closes Nov 20, 2026

Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)a subsidiary of our parent company, GUO Transport Co.is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We operate a large fleet of trucks and maintain a network of strategically located offices across the country, helping you get your goods at the right destination in record time. Today, GUOL has its Headquarters in Onitsha, Anambra State with its Corporate office in Lagos State. The company is known for its commitment to customer satisfaction and timely delivery, making it a trusted choice for individuals and businesses seeking reliable logistics solutions in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Sepe-dote behind Akobalm, Kumasi, Ghana Employment Type: Full-time Department: Customer Service Reports To: Customer Service Supervisor / Branch Manager

Job Summary

We are seeking a customer-focused, professional, and proactive customer service representative to join our team in Kumasi, Ghana.

The successful candidate will serve as the first point of contact for customers, respond to inquiries, resolve complaints, provide accurate information about the company's services, and ensure a positive customer experience.

The ideal candidate should possess excellent communication and interpersonal skills, demonstrate patience and empathy, and be able to work effectively in a fast-paced environment.

Key Responsibilities

Attend to customer inquiries in person, and through other communication channels.

Provide accurate information regarding the company's services, fares, schedules, delivery processes, and operational procedures, as applicable.

Receive, document, and resolve customer complaints promptly and professionally.

Escalate complex customer issues to the appropriate department or supervisor when necessary.

Assist customers with bookings, reservations, parcel enquiries, shipment tracking, and other service-related requests, where applicable.

Maintain accurate records of customer interactions, complaints, feedback, and resolutions.

Follow up on unresolved complaints to ensure timely resolution and customer satisfaction.

Communicate relevant service updates, delays, and changes to customers.

Work collaboratively with other departments to resolve customer issues and improve service delivery.

Uphold company policies, service standards, and customer service procedures.

Identify recurring customer concerns and recommend improvements to enhance the customer experience.

Perform other duties as may be assigned by the supervisor or management.

Performance Indicators Performance will be assessed based on:

Customer satisfaction and feedback.

Timeliness and effectiveness in resolving complaints.

Accuracy of customer records and reports.

Responsiveness to customer inquiries.

Compliance with company policies and procedures.

Contribution to improved customer experience and service delivery.

Qualifications and Requirements

A minimum of an HND or Bachelor's degree in Business Administration, Marketing, Communication, or a related field.

Previous experience in customer service, front desk operations, or a similar role is an advantage.

Excellent verbal and written communication skills in English.

Fluency in Igbo, or Twi, is an advantage.

Strong interpersonal, problem-solving, and conflict-resolution skills.

Good organizational skills and attention to detail.

Ability to remain calm, courteous, and professional when handling difficult customers.

Basic computer literacy and proficiency in Microsoft Office applications.

Ability to work independently and as part of a team.

Strong customer orientation and a commitment to service excellence.

Key Competencies:

Effective communication

Customer relationship management

Complaint handling and conflict resolution

Problem-solving and decision-making

Time management and organization

Teamwork and collaboration

Attention to detail

Professionalism, patience, and empathy

Apply Now

At a glance

Company

GUO Transport Services Company Limited

Location

Unknown, Nigeria

Employment

Full Time

Work style

Contract

Experience

manager

Valid until

November 20, 2026

Created

October 30, 2026

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