The Customer Service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience.
Responsibilities
Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
Handle client complaints or issues promptly, ensuring satisfactory resolution.
Accuracy and timeliness in record-keeping and reporting.
Qualifications
HND / B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
Minimum of 1 year of experience in customer service
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, and organizational abilities.
Calm, patient, and empathetic personality with a client-first mindset.