The Credit Controller is responsible for managing an allocated debtors portfolio, ensuring timely collections, minimising overdue debt, and maintaining strong customer relationships. The role requires a hands-on, persistent, and detail-oriented individual who takes ownership of collections, actively drives payment resolutions, identifies potential risks, and ensures that customers honour their payment commitments, while working effectively under pressure. 3. KEY RESPONSIBILITIES 3.1 Debtors Portfolio and Collections Manage an allocated debtors portfolio and ensure collections are made within agreed payment terms. Proactively follow up on overdue accounts and secure payment commitments from customers. Monitor customer balances, payment terms, and credit limits. Review debtor age analyses and take appropriate action to reduce outstanding debt. Meet monthly collection targets and contribute towards reducing debtor days. 3.2 Receipts, Reconciliations and Records Allocate customer receipts accurately and timeously. Perform customer account reconciliations and investigate discrepancies. Maintain accurate customer records and collection notes. 3.3 Query Resolution and Escalation Resolve billing and account-related queries in collaboration with internal departments. Escalate overdue accounts, payment delays, and unresolved disputes. 3.4 Reporting and Cash Flow Support Provide regular updates on expected payments to support cash flow forecasting. Report on collections performance, age analysis, and accounts at risk. 4. KEY PERFORMANCE INDICATORS Achievement of monthly collection targets. Reduction in debtor days and overdue debt. Collections made within agreed payment terms. Accurate and timeous allocation of customer receipts. Timely completion of customer account reconciliations. Timely resolution of billing and account queries. Accurate and regular updates on expected payments for cash flow forecasting. Timely escalation of overdue accounts and disputes. Maintenance of accurate customer records and collection notes. 5. MINIMUM REQUIREMENTS Grade 12 / Matric certificate (essential). A qualification in Credit Management, Accounting, Finance, or a related field. Minimum of 5 years’ experience in credit control and debt collection. Proven track record of successfully managing a debtors portfolio. Experience working with accounting systems, preferably Sage. Strong Microsoft Excel skills. Experience in debtor reconciliations, collections reporting, and age analysis. ICT, Telecommunications industry experience preferred