The Credit Controller is responsible for managing an allocated debtors portfolio, ensuring timely collections, minimising overdue debt, and maintaining strong customer relationships. The role requires a hands-on, persistent, and detail-oriented individual who takes ownership of collections, actively drives payment resolutions, identifies potential risks, and ensures that customers honour their payment commitments, while working effectively under pressure.Key responsibilities:Debtors portfolio and collections:
Manage an allocated debtors portfolio and ensure collections are made within agreed payment terms.
Proactively follow up on overdue accounts and secure payment commitments from customers.
Monitor customer balances, payment terms, and credit limits.
Review debtor age analyses and take appropriate action to reduce outstanding debt.
Meet monthly collection targets and contribute towards reducing debtor days.
Allocate customer receipts accurately and timeously.
Perform customer account reconciliations and investigate discrepancies.
Maintain accurate customer records and collection notes.
Resolve billing and account-related queries in collaboration with internal departments.
Escalate overdue accounts, payment delays, and unresolved disputes.
Provide regular updates on expected payments to support cash flow forecasting.
Report on collections performance, age analysis, and accounts at risk.
Achievement of monthly collection targets.
Reduction in debtor days and overdue debt.
Collections made within agreed payment terms.
Accurate and timeous allocation of customer receipts.
Timely completion of customer account reconciliations.
Timely resolution of billing and account queries.
Accurate and regular updates on expected payments for cash flow forecasting.
Timely escalation of overdue accounts and disputes.
Maintenance of accurate customer records and collection notes.
Grade 12 / Matric certificate (essential).
A qualification in Credit Management, Accounting, Finance, or a related field.
Minimum of 5 years’ experience in credit control and debt collection.
Proven track record of successfully managing a debtors portfolio.
Experience working with accounting systems, preferably Sage.
Strong Microsoft Excel skills.
Experience in debtor reconciliations, collections reporting, and age analysis.
Strong collection, negotiation, and follow-up skills.
Proficiency in Sage (or similar accounting systems) and Microsoft Excel.
Strong attention to detail and accuracy.
Excellent problem-solving and query resolution skills.
Ability to prioritise workloads and meet deadlines.
Assertive, professional, and confident when dealing with customers.
Excellent written and verbal communication skills.
Customer-focused while maintaining a firm approach to collections.
Ability to work independently and take ownership of assigned accounts.
Ability to perform under pressure in a deadline-driven environment.
Desired Skills:
debt collection
credit control
debtor reconciliations
collections reporting
Sage