Minimum requirements:
Relevant Finance Diploma or Degree
At least 3 years experience in a credit and logistics environment
Knowledge:
Credit management and analysis
Compliance requirements
Credit business processes and practices
Responsibilities:
Credit Control
Generate and dispatch invoices or PoDs on time to enable payment.
Receive remittance advices from customers and allocate appropriately.
Process all discounts and rebates for the Credit Supervisor to release before close of month-end.
Clear all allocated cash in the General Ledger.
Prepare stock tolerance journals accurately, matching all debits and credits on the SAP system.
Prepare General Ledger accounts for authorisation and release before statements are run.
Run statements on SAP prior to agreed monthly deadlines and distribute to customers.
Customer Administration
Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits.
Liaise with customers to inform them of the balances once statements have been distributed, to ensure interim payment is made or to assist with application/documents for increases in credit limits where indicated by the credit analysis report.
Report on all transactions on 60 days plus to the Credit Supervisor.
Process stop supply instructions on SAP where customer non-payment payment has occurred, ensuring that all of the necessary instructions and authorisations have been received.
Where possible, liaise with customers to rectify account problems before stop supply instructions are implemented.
Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account.
Claim Processing
Investigate pricing claims on SAP, print invoices and review deals on the system.
Obtain authorisation for valid deals on the prepared pricing cover sheet and distribute within the department.
Schedule the claim on SAP for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing.
Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow.
Assess if credit has been passed on queries and, if it not, submit supporting documents electronically to the relevant site.
Ensure stock claims are tracked on SAP and that queries are finalised.
Manage invalid claims by providing the necessary proof or backup documents to the customer.
Teamwork and Self-Management
Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self- development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Support and drive the business core values.
Manage colleagues and clients expectations and communicate appropriately.
Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.
Champion training and development of self and others through utilising available training opportunities.
Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
KPIs:
Accuracy of credit management
Claim resolution/processing
Standing of customer credit
Percentage of customers over 60 days.
Accounts reconciled and paid according to terms and agreed pricing conditions.
Originally posted on Himalayas