Commercial Officer At One Stepahead Consulting
full-time
Key Responsibilities
Drive the achievement of monthly revenue targets across the company's service lines, including sea freight, air freight, import, export, clearing and forwarding, and related logistics services.
Identify, profile, prospect, and onboard new clients, with a target of at least three new clients monthly.
Conduct a minimum of eight productive sales calls daily to prospective and existing customers.
Develop and maintain strong, profitable relationships with existing and prospective clients.
Respond promptly to customer needs, enquiries, and service requirements while ensuring a high level of customer satisfaction.
Maintain an up-to-date database of clients and prospects and ensure accurate customer records.
Prepare and submit weekly and monthly reports on sales and marketing activities, customer engagement, and business opportunities.
Reconcile client statements of account with the relevant accounts team on a monthly basis.
Identify new market opportunities and provide relevant information to the business development team.
Monitor competitor activities, market trends, and industry developments to identify potential threats and opportunities.
Collaborate with internal departments to ensure effective service delivery and customer satisfaction.
Address customer complaints and enquiries, escalating complex issues where necessary.
Provide market feedback and insights that can support improvements to products and services.
Build and maintain a professional company image in all interactions with customers and other external stakeholders.
Maintain awareness of relevant industry requirements, regulations, and commercial practices.
Qualifications & Experience
A minimum of a First Degree/HND in Marketing, Business Administration, Finance, Social Sciences, or a related discipline.
Minimum of 4 years' proven experience in Sales, Business Development, Commercial Operations, or a related field.
Demonstrable experience in B2B sales, client acquisition, prospecting, account management, and revenue generation.
Proven track record of achieving or exceeding sales/revenue targets.
Experience within the logistics, shipping, freight forwarding, terminal operations, clearing and forwarding, or related industry is strongly preferred.
Good understanding of logistics, shipping, freight forwarding, and related commercial services.
Strong customer relationship management and negotiation skills.
Key Skills & Competencies
Sales and Business Development
Business and Commercial Awareness
Customer Relationship Management
Negotiation and Persuasion
Communication and Presentation
Client Acquisition and Prospecting
Market Research and Analysis
Relationship Management
Problem Solving
Resilience and Results Orientation
Attention to Detail
Industry and Product Knowledge