Customer Solutions & Success Manager (jhb)

Clickatell

All, south-africa

The Role The Customer Solution and Success Manager will develop and implement best practices to help our largest accounts to grow their Chat Commerce transaction volumes to a critical mass. This is a critical role in helping our clients to achieve their business objectives.Part of the function will focus on pre-sales, as it's an iterative journey that we take the customer on in up-sell and cross-sell opportunities). The other part of the function will focus on driving customer/consumer adoption of the channel and driving usage velocity in the channel through new use cases. Responsibilities We Do The Right Things Work in close coordination with the regional Enterprise sales team (i.e. commercial managers and solution architects) to design the optimal consumer experience journey at our Enterprise clients (i.e. optimizing B2B2C CX design). Develop and optimize chat user journeys through interactive consultation with the Enterprise clients. Develop an exceptional understanding of what is required to ensure that Chat Commerce deployments are successful in terms of consumer experience, ROI & automation of processes. Evaluate past and existing Clickatell deployments, extracting lessons learned and best approaches that if applied to new projects will increase the likelihood of successful deal closure. Develop companywide strategies (involving all relevant parties) on how to build capabilities to help customers to optimize the CX of Chat Commerce Solutions. Contribute to strategic product develop in relation to target markets and specific use cases. Work on specific identified accounts (applying the best practices) in collaboration with virtual team across the business, to convince clients to deploy and invest and help them to be successful. Take appropriate actions to develop Clickatell's brand as the company that help their customer's to be successful, through proven success stories. Operate as a strong team player to achieve various goals and objectives Demonstrate ongoing value realisation by defining and documenting the customer's business objectives, definition of success and key success milestones; performing periodic business reviews and demonstrating value realised from the Clickatell solution. Own and manage the customer engagement plan, including a monthly rhythm of business and quarterly performance/value reviews, defining oneself as the voice of the customer, while also developing, executing, and monitoring a strategic Customer Success Plan that incorporates key health KPIs, renewal, and growth plans. Requirements We Are On A Learning Journey Work Experience Broad-based business professional with 10+ years of experience in business transformation and project management Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects Successful track record in shaping new generation, transformational products - especially in the retail or financial services verticals. Proven track record in understanding and developing consumer journeys in mobile environments to optimize conversational channel deployments. Knowledge and Abilities Good analytic skills to understand previous successes and market dynamics. Ability to conceptualise outcomes through a process of integrating diverse disciplines (product functionality, promotional activities, consumer behaviour and return on investments) to develop targeted solutions. Strong business acumen, analytical and problem skills, and focus. People-person who is skilled at impressing and satisfying customer not only with results but technical capability. High-energy, visionary executive with high intellectual horsepower and a proven entrepreneurial track record of defining and delivering new initiatives Demonstrated leadership, teamwork and collaboration in a professional setting Successful background driving repeatable solutions, technical wins and / or practice wins. Excellent communication (written and oral) and interpersonal skills A Bit About You Behavioral competency requirements of a Pacesetter: Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues, and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members' feedback and resolves any issues or conflicts. Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls. Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity. Risk Mitigation: Resolves problems that are complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance, and addressing quality concerns. Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued. Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships. Drive Execution: Develops tactical plans that support the strategy and plans the detail of theprojects, activities, and resources to deliver the goal. Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met. Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results. Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team's performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value. Benefits Why You Should Join Working with a world-class, award-winning, international team with strong values and a meaningful ambition. You can expect work that will stretch you, grow you, and allow you to shape products and experiences that matter. We are building with intent, learning continuously, and creating real impact. Other benefits include: Medical Aid contribution Pension fund contribution Quarterly performance incentive bonus Risk benefit company contributions Reimbursable communications allowance for internet and mobile phone bills Half-day off on your birthday 5 personal days leave a year, over and above your annual leave + ½ day off on your birthday Flexible working conditions (remote & in person) with access to office hubs as required *current policy Home office set-up with laptop, monitor and other related items. Application Deadline December 15, 2026

a day ago

Account Specialist

Vector Logistics

All, south-africa

full-time

Job Purpose The purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer requirements and identify opportunities to create joint efficiencies to manage customer profitability. Key Responsibilities Relationship Management Interact with relevant customer (Principal) departments to resolve and manage day to day operational queries. Manage interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance and Administration (especially Commercial). Key Account Data Analysis and Performance Reporting Management Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions. Manage overstocking and compile the necessary reports. Build understanding of sales and rate trends by category/product and by customer type. Monitor and collate sales performance by customer. Manage product and product category take-Ons and exits; working with VSS; obtain formal sign off. Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross functional understanding is maintained with regard to the expectations of the principal. Obtain data and statistics from Supply Chain on SKU's and analyze performance trends on SKU's. Monitor new products in conjunction with planning to ensure that no 'out of stocks' occur. Manage and monitor risky expiry stocks in conjunction with planning. Analyse 'bottom' slow moving SKU's and action in conjunction with Planning and Principal. Manage customer and channel take-ons and exits and analyse customer trends (monitor the 'tail'). Manage the calendar of business reviews and update the template before every meeting with the sales of the next month, including the analysis of service levels which must be obtained from the demand forecasters. Undertake competitive market research on a regular basis. Provide input on Principal/Vector related projects at the tactical level (e.g. turnaround time on vehicles between depots, improving inbound services). Customer insight and profitability management Identify areas for efficiency creation and joint projects to improve customer and Vector profitability. Communicate requests from the principal to relevant Vector stakeholders. Provide research and data analysis for all proposed projects. Work with the Commercial Department to establish relevant insights on viability. Reporting Compile review packs for the Customer Manager and provide insights regarding the monthly 'numbers. Print and compile reports as requested by Principals and research any ad hoc requests; providing appropriate answers and insights. Report on compliance of both Vector and Principals on variables as set out in the various service level agreements. Provide reports on non-compliance of both Vector and Principals to relevant Vector Stakeholders. Project Management Leading, coordinating and monitoring key deliverables of the project. Strong collaboration and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to manage multiple projects simultaneously in a fast-paced environment. Team Coordination and Self-Management Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development. Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. Support and drive the business core values. Manage colleagues and clients' expectations and communicate appropriately. Demonstrate willingness to help others and "go the extra mile" to meet team targets and objectives. Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists. Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable. Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy. Key Relationships Internal Sales teams Broader customer team Senior Managers within Finance and VSS Commercial Manager Operational Team Planning and Supply chain team Call centre External Customers Principals Suppliers Qualifications, Skills and Experience Required for the Job Qualifications and Experience B.com Logistics or related (Undergraduate degree is the minimum requirement) 2-3 years' experience in supply chain, customer experience and Commercial Valid Code EB drivers' license Customer relations experience Sales and logistics execution processes with emphasis on 3PL concepts Vector business partners, processes, and people An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity Skills and Competencies Excellent Verbal and written communication Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel) Interpersonal Tolerant of stress and pressure Solution-oriented with a proactive approach Deadline driven with a high level of Attention to detail Able to interact at all levels of the organization

10 days ago

Financial Specialist / Business Growth Coach- Umhlanga

Raizcorp

KwaZulu-Natal, south-africa

full-time

Job Description Turn Your Commercial Experience into Entrepreneurial Impact Are you a financially astute business professional who understands more than just the numbers? Perhaps you are a financial analyst, commercial manager, finance leader, business operator or entrepreneur with a strong understanding of how business finance, strategy, sales, and operations work together. You may have reached a point in your career where you are looking for something different: an opportunity to use your experience to guide business owners, develop entrepreneurs and create measurable impact. If you have run your own business, understand the realities of entrepreneurship and are ready to move from analysing or managing businesses to helping entrepreneurs build stronger ones, this could be the career change you have been looking for. Raizcorp is looking for a seasoned, well-rounded business professional to join us as a business coach. This is a full-time, salaried role in which you will coach a portfolio of entrepreneurs across every area of their businesses, including finance, strategy, sales, marketing, operations, people and personal development. You do not need any previous coaching experience. Raizcorp will train you in our internationally recognised coaching methodology. What you do need is substantial business experience, strong commercial judgement, empathy for entrepreneurs and a genuine desire to help others succeed. What you'll do Hold structured monthly one-on-one coaching sessions with entrepreneurs. Help business owners interpret their financial information and use it to make better commercial decisions. Guide entrepreneurs in strengthening their strategies, sales approaches, marketing activities, operational systems and people practices. Facilitate business simulations and group learning sessions using Raizcorp's proven programmes and methodology. Manage a defined portfolio of entrepreneurs and track progress in areas such as revenue, profitability, business capability and founder development. Challenge entrepreneurs to think critically, evaluate trade-offs and take accountability for their decisions. Connect the different areas of a business so entrepreneurs can make integrated, forward-looking decisions. Remain informed about economic conditions, market shifts and regulations that may affect entrepreneurs and their businesses. Collaborate closely with other coaches and specialists to support each entrepreneur's development journey. This role may be a strong fit for you if you are: A financial analyst or finance professional who has developed a strong understanding of business operations and commercial decision-making. A commercial or operational leader who wants to use your experience in a more purpose-driven role. A current or former entrepreneur who understands both the rewards and pressures of building a business. An experienced business professional looking for a meaningful career change. Someone who enjoys developing people, asking insightful questions and helping others arrive at better decisions. Empathy in this role is super important. Motivated by the opportunity to influence real business results rather than simply report on them. What you'll need Between 10 and 15-plus years of experience across corporate, commercial and entrepreneurial environments. Experience owning or running your own business at some point in your career. This is a non-negotiable requirement. Strong financial and commercial acumen, with the ability to interpret business performance beyond the income statement. Experiential depth in business finance, strategy and sales. A practical understanding of how marketing, operations, people and finance influence one another. The ability to identify patterns, challenge assumptions and help entrepreneurs evaluate business trade-offs. High emotional intelligence and genuine empathy for the realities of entrepreneurship. A mature, accountable and non-judgemental approach. Strong communication and facilitation skills. An organised, systematic and proactive working style. Confidence using technology and business systems, including Microsoft 365 or Microsoft Office and learner management systems. A commerce-related tertiary qualification. An MBA or other master's-level qualification will be an advantage. A valid driver's licence and your own vehicle. What you'll gain The opportunity to turn years of commercial and entrepreneurial experience into meaningful impact. A career in which you work directly with entrepreneurs and their businesses every day. Formal training in an internationally recognised business-coaching methodology. Continuous professional development and exposure to businesses across different industries and stages of growth. The opportunity to influence revenue, profitability, founder capability and long-term business sustainability. A supportive, fiercely caring team culture that backs the jockeythe entrepreneurnot only the horse. A rare opportunity to build a new career without leaving the world of business behind. Closing Date 29 October 2026

15 days ago

Financial Specialist / Business Growth Coach- Kariega/uitenhage

Raizcorp

Eastern Cape, south-africa

full-time

Job Description Turn Your Commercial Experience into Entrepreneurial Impact Are you a financially astute business professional who understands more than just the numbers? Perhaps you are a financial analyst, commercial manager, finance leader, business operator or entrepreneur with a strong understanding of how business finance, strategy, sales, and operations work together. You may have reached a point in your career where you are looking for something different: an opportunity to use your experience to guide business owners, develop entrepreneurs and create measurable impact. If you have run your own business, understand the realities of entrepreneurship and are ready to move from analysing or managing businesses to helping entrepreneurs build stronger ones, this could be the career change you have been looking for. Raizcorp is looking for a seasoned, well-rounded business professional to join us as a business coach. This is a full-time, salaried role in which you will coach a portfolio of entrepreneurs across every area of their businesses, including finance, strategy, sales, marketing, operations, people and personal development. You do not need any previous coaching experience. Raizcorp will train you in our internationally recognised coaching methodology. What you do need is substantial business experience, strong commercial judgement, empathy for entrepreneurs and a genuine desire to help others succeed. What you'll do Hold structured monthly one-on-one coaching sessions with entrepreneurs. Help business owners interpret their financial information and use it to make better commercial decisions. Guide entrepreneurs in strengthening their strategies, sales approaches, marketing activities, operational systems and people practices. Facilitate business simulations and group learning sessions using Raizcorp's proven programmes and methodology. Manage a defined portfolio of entrepreneurs and track progress in areas such as revenue, profitability, business capability and founder development. Challenge entrepreneurs to think critically, evaluate trade-offs and take accountability for their decisions. Connect the different areas of a business so entrepreneurs can make integrated, forward-looking decisions. Remain informed about economic conditions, market shifts and regulations that may affect entrepreneurs and their businesses. Collaborate closely with other coaches and specialists to support each entrepreneur's development journey. This role may be a strong fit for you if you are: A financial analyst or finance professional who has developed a strong understanding of business operations and commercial decision-making. A commercial or operational leader who wants to use your experience in a more purpose-driven role. A current or former entrepreneur who understands both the rewards and pressures of building a business. An experienced business professional looking for a meaningful career change. Someone who enjoys developing people, asking insightful questions and helping others arrive at better decisions. Empathy in this role is super important. Motivated by the opportunity to influence real business results rather than simply report on them. What you'll need Between 10 and 15-plus years of experience across corporate, commercial and entrepreneurial environments. Experience owning or running your own business at some point in your career. This is a non-negotiable requirement. Strong financial and commercial acumen, with the ability to interpret business performance beyond the income statement. Experiential depth in business finance, strategy and sales. A practical understanding of how marketing, operations, people and finance influence one another. The ability to identify patterns, challenge assumptions and help entrepreneurs evaluate business trade-offs. High emotional intelligence and genuine empathy for the realities of entrepreneurship. A mature, accountable and non-judgemental approach. Strong communication and facilitation skills. An organised, systematic and proactive working style. Confidence using technology and business systems, including Microsoft 365 or Microsoft Office and learner management systems. A commerce-related tertiary qualification. An MBA or other master's-level qualification will be an advantage. A valid driver's licence and your own vehicle. What you'll gain The opportunity to turn years of commercial and entrepreneurial experience into meaningful impact. A career in which you work directly with entrepreneurs and their businesses every day. Formal training in an internationally recognised business-coaching methodology. Continuous professional development and exposure to businesses across different industries and stages of growth. The opportunity to influence revenue, profitability, founder capability and long-term business sustainability. A supportive, fiercely caring team culture that backs the jockeythe entrepreneurnot only the horse. A rare opportunity to build a new career without leaving the world of business behind.

15 days ago

Rentals Finance Administrator Mr Price Group

Mr Price Group

KwaZulu-Natal, south-africa

full-time

Job Description To manage rental payments and related financial functions by accurately capturing rental invoices from landlords, processing payments, and performing reconciliations against supplier statements and the lease management database. Responsibilities Capturing & Payments Capture local and foreign rental supplier expenses on the DAX purchase order system against the correct supplier and cost centre. Process rental-related payments and ensure EFTs are completed accurately and on time. Calculate turnover rental amounts payable to landlords. Reporting & Reconciliations Prepare monthly Variance to Last Month reports for review by the Commercial Manager. Maintain electricity consumption reports and BEE certificates. Prepare annual turnover certificates and distribute them to landlords. Update and send monthly turnover sales information to landlords. Reconcile supplier statements and investigate any discrepancies. Monitor rental costs against the lease management database to ensure accuracy and compliance. Management of utility payments to municipalities, including engagement with municipal stakeholders. Qualifications Degree or Diploma in Finance, Accounting, or a related field. 2-3 years' experience in a creditors/accounts payable environment. Experience dealing with landlords, rental payments, and lease administration.

a month ago

Satic: Commercial Excellence Manager (revenue Growth Management)

PricewaterhouseCoopers (PwC)

Gauteng, south-africa

full-time

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real peoples lives. Summary: The Revenue Growth Management Commercial Manager will play a functional role within RGM project engagements, bringing strong commercial and industry experience to support better decision-making across pricing, promotions, assortment, trade investment, customer profitability, and portfolio management. The role combines practical, hands-on industry experience for example, as a Key Account Manager, in Commercial Finance, or within an RGM team with the ability to apply that experience to structured consulting engagements. The successful candidate will bring real-world commercial judgement to bear on analytical outputs, helping to ensure that recommendations are grounded, credible, and genuinely actionable for clients. The role will work closely with senior commercial stakeholders, data scientists, business analysts, and delivery teams. The Manager will be responsible for ensuring that RGM solutions are commercially relevant, practically deliverable, and successfully embedded into business processes. An appetite for working with new technology and AI-enabled tools is highly valued, even where prior hands-on experience is limited. Responsibilities of role: Commercial and Industry Expertise Bring first-hand commercial or industry experience (e.g., Key Account Management, Commercial Finance, Category Management, or RGM) to bear on client engagements. Provide a practitioner's perspective on how pricing, promotional, trade investment, and assortment decisions are made and executed in the real world. Sense-check analytical outputs and recommendations against commercial reality and client ways of working. Help translate theoretical or analytical RGM concepts into practical, implementable actions for commercial teams. Support clients in understanding how recommended changes will affect day-to-day commercial operations, customer relationships, and negotiations. RGM Project Delivery Play an active functional role across RGM project workstreams, including pricing, promotions, trade investment, assortment, product mix, customer segmentation, and profitability. Support the definition of business requirements, hypotheses, and analytical use cases based on commercial experience. Work with data science, analytics, and technology colleagues to ensure outputs are grounded in commercial reality. Contribute to the development of practical recommendations, business cases, and implementation plans. Support scenario planning and options analysis, providing commercial input on the feasibility and impact of different approaches. Track the practical impact of implemented recommendations and identify opportunities for further value creation. Client and Stakeholder Engagement Build trusted relationships with client stakeholders across commercial, sales, marketing, finance, and category management functions. Act as a credible, relatable voice for client commercial teams, drawing on shared professional experience. Facilitate workshops and discussions to gather commercial input, validate findings, and build buy-in for recommendations. Communicate analytical findings and recommendations in clear, commercially relevant language. Support client presentations, business reviews, and decision-making forums. Manage stakeholder expectations regarding scope, timelines, and deliverables. Technology and AI Enablement Demonstrate curiosity and appetite for new technology, digital tools, and AI-enabled approaches to commercial decision-making. Support the adoption of new analytical tools, dashboards, and AI-driven capabilities within client organisations. Work with technical colleagues to understand how new technologies can enhance commercial processes and decision-making. Contribute a practitioner's perspective on the usability and practical value of new tools and technologies. Stay abreast of emerging trends in commercial technology, automation, and AI relevant to RGM. Change Management and Adoption Support the development of adoption and change-management approaches for new commercial processes, tools, and ways of working. Assess organisational and commercial readiness for change, drawing on first-hand experience of similar transitions. Work with business leaders to embed new tools and approaches into planning, governance, and commercial-management processes. Support the development of training material, communication packs, and support content. Help build user confidence and adoption by relating new approaches back to familiar commercial contexts. Team Collaboration and Capability Development Work collaboratively within multidisciplinary project teams, including data scientists, analysts, and technology specialists. Share commercial and industry knowledge with colleagues to strengthen the team's practical understanding of client environments. Support the development of junior team members' commercial acumen and industry awareness. Contribute to a culture of collaboration, curiosity, and continuous improvement. Help develop reusable commercial frameworks, playbooks, and practical tools drawing on real-world experience. Commercial and Practice Contribution Support the development of proposals, business cases, and client presentations, bringing an incredible industry perspective. Identify opportunities to extend existing client engagements based on a strong understanding of client commercial needs. Contribute to project resourcing, planning, and commercial governance. Support the development of market propositions and industry-specific solutions. Maintain awareness of emerging trends in commercial practice, Revenue Growth Management, and relevant technology and AI developments. Contribute to the growth and development of the organisation's Revenue Growth Management capability. Experience required: Approximately 5 - 10 years of experience in a commercial, customer-facing, or finance role within industry, such as Key Account Management, Commercial Finance, Category Management, Sales, or an in-house Revenue Growth Management team. Demonstrated experience making or directly influencing commercial decisions relating to pricing, promotions, trade investment, or assortment. Experience working closely with customers, negotiating commercial terms, or managing customer P&L would be highly relevant. Experience translating commercial strategy into practical, on-the-ground execution. Experience engaging and influencing senior stakeholders. Some exposure to, or a genuine appetite for, new technology, digital tools, or AI-enabled approaches to commercial decision-making. Consulting or professional services experience would be beneficial but is not essential. Experience within consumer goods, retail, or another commercially focused industry is strongly preferred. Qualifications / Certifications required: Bachelor's degree in Business, Commerce, Marketing, Economics, Finance, or a related discipline would be advantageous. A postgraduate qualification in business, commercial, or a related field would be advantageous. Desirable skill sets include: Technical and Commercial Skills Strong commercial and financial acumen, with a practical understanding of P&L, margin, and trade terms. Working knowledge of pricing, promotional, and trade investment mechanics from an industry practitioner's perspective. Comfortable working with data and analytical outputs, even without a deep technical background. Strong proficiency in Excel and standard business reporting tools. Familiarity with dashboards, BI tools (e.g., Power BI, Tableau), or commercial planning tools would be advantageous. Openness to learning and applying new technology, digital tools, and AI-enabled approaches. Strong communication skills, with the ability to translate technical or analytical concepts into commercial language. Revenue Growth Management Knowledge The successful candidate should demonstrate a strong, practically grounded understanding of: Pricing strategy and price elasticity Promotional effectiveness and incrementality Trade investment and promotional return on investment Customer and channel profitability Product and customer segmentation Assortment and portfolio optimisation Revenue, volume, margin, and market-share performance Commercial and financial planning Consumer, shopper, and competitor behaviour Sales, customer, and category performance management

2 months ago

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