The Chief of Staff will serve as a trusted strategic partner and execution lead to the Chief Responsibility Officer (CRO), supporting her across strategic priorities, business initiatives, executive decision-making, stakeholder engagement and special projects.
The role is responsible for translating the CRO's vision and priorities into clear actions, ensuring alignment across key stakeholders and driving critical initiatives through to measurable outcomes.
This is a high-trust role requiring strong strategic thinking, commercial acumen, executive judgement, project leadership, communication and discretion. The successful candidate must be comfortable operating between strategy and execution and influencing senior stakeholders without relying solely on formal authority.
KEY RESPONSIBILITIES
CRO's Office & Strategic Priorities
Act as a trusted thought and execution partner to the CRO.
Translate the CRO's priorities and strategic direction into clear actions, owners, timelines and outcomes.
Maintain visibility of key commitments, decisions and priorities requiring the CRO's attention.
Anticipate issues, opportunities and information required for effective decision-making.
Prepare the CRO for important meetings, engagements and decisions.
Ensure agreed decisions and commitments are followed through to completion.
Help optimize the CRO's time by ensuring focus remains on high-value priorities.
Strategy, Business Performance & Decision Support
Support strategic planning and execution across the organization.
Research and analyses business, market, competitor and industry developments.
Prepare executive briefs, presentations, reports and decision papers.
Consolidate complex information into clear, actionable insights.
Identify risks, opportunities, trends and issues requiring executive attention.
Support performance reviews and strategic business discussions.
Provide commercially relevant recommendations to support growth and organizational effectiveness.
Strategic Projects & Special Initiatives
Lead or coordinate strategic projects and CRO-led initiatives.
Develop project plans, milestones, responsibilities and reporting mechanisms.
Coordinate cross-functional teams and external stakeholders to drive execution.
Monitor progress, resolve bottlenecks and escalate material risks or delays.
Ensure projects remain aligned with agreed objectives, timelines and expected outcomes.
Support initiatives relating to business growth, transformation, partnerships, market expansion, innovation and other strategic opportunities.
Executive & Cross-Functional Alignment
Facilitate alignment between the CRO and leadership team on key priorities.
Coordinate cross-functional initiatives and resolve dependencies.
Track leadership commitments and follow up on agreed actions.
Identify gaps between strategic decisions and operational execution.
Influence stakeholders and drive accountability without creating unnecessary layers of management.
Ensure important decisions are appropriately communicated and implemented.
Stakeholder, Governance & External Engagement
Support the CRO in managing key relationships with executives, board members, business partners, advisers, industry leaders and other strategic stakeholders.
Prepare briefing materials and research for high-level engagements.
Coordinate follow-up on strategic meetings and commitments.
Support relevant board, governance and corporate engagements in collaboration with appropriate internal and external advisers.
Support the CRO's participation in conferences, speaking engagements, leadership programmes, entrepreneurship initiatives and other external platforms.
Represent the CRO or CRO's Office at selected engagements when delegated.
Risk, Issues & Executive Reporting
Identify emerging strategic and operational issues requiring executive attention.
Maintain visibility of critical risks, issues and actions through to resolution.
Ensure timely escalation of material matters.
Prepare concise executive dashboards, reports, meeting briefs and action trackers.
Ensure information presented to the CRO is accurate, timely and decision-useful.
Identify recurring issues and recommend sustainable solutions.
Confidentiality & CRO's Office Effectiveness
Maintain the highest standards of confidentiality, integrity and professional discretion.
Handle sensitive business, financial, strategic, governance and personal information appropriately.
Maintain strong working relationships across functions while respecting established reporting lines and authority.
Continuously identify ways to improve the effectiveness, responsiveness and operating rhythm of the CRO's Office.