General Manager Eden Solutions and Resources
full-time
Job Summary
We are seeking an experienced, commercially minded, and highly competent General Manager to lead the overall operations, performance, and growth of our multiple supermarket locations.
This is a senior management position for a strategic and hands-on leader who can coordinate multiple branches, drive revenue, improve operational efficiency, control costs, strengthen customer experience, and ensure consistent performance across all outlets.
Key Responsibilities
Provide overall leadership and strategic direction across all supermarket branches
Develop and implement operational strategies to achieve business growth and profitability
Monitor the performance of all branches and ensure achievement of revenue and profitability targets
Develop and track sales targets, KPIs, budgets, and operational performance indicators
Supervise Branch Managers, Store Managers, department heads, and other key personnel
Ensure effective inventory management, stock control, replenishment, and reduction of stock losses
Monitor procurement, supplier relationships, pricing, and product availability
Analyse sales performance, customer trends, margins, expenses, and branch profitability
Identify underperforming branches and implement corrective action plans
Ensure excellent customer service and a consistent customer experience across all locations
Establish and enforce operational policies, procedures, and internal controls
Monitor cash management and ensure proper accountability across branches
Work closely with Finance, HR, Procurement, and Operations teams to achieve business objectives
Lead regular branch performance reviews and management meetings
Ensure branches comply with company policies, regulatory requirements, and health and safety standards
Drive staff productivity, discipline, accountability, and performance management
Identify opportunities for business expansion, new product categories, promotions, and revenue growth
Resolve major operational, customer, staffing, and supplier issues effectively
Prepare regular management reports and provide actionable recommendations to the Managing Director
Requirements
Bachelor's degree in Business Administration, Management, Accounting, Economics, or a related field
Minimum of 8 years of relevant management experience, preferably within retail, supermarket, FMCG, or multi-branch operations
Proven experience managing multiple outlets or branches
Strong understanding of supermarket and retail operations
Demonstrated ability to manage large teams and hold managers accountable for results
Strong knowledge of inventory management, procurement, sales, merchandising, and retail controls
Strong commercial and financial understanding, including budgeting, cost control, margins, and profitability
Excellent leadership, negotiation, problem-solving, and decision-making skills
Strong analytical ability with good knowledge of Excel and business reporting tools
Ability to work under pressure and manage multiple operational priorities
High level of integrity, accountability, discipline, and professionalism
Ability to develop systems, improve processes, and drive measurable business results
The Ideal Candidate:
We are looking for a results-driven retail executive, not just an administrator.
The successful candidate must be able to walk into a multi-branch supermarket operation, understand its numbers, identify operational weaknesses, improve branch performance, strengthen controls, and build a culture of accountability.
You should be commercially sharp, confident in dealing with senior management, capable of managing branch managers, and comfortable making difficult decisions when necessary.