General Manager

Job Summary

• We are seeking an experienced, commercially minded, and highly competent General Manager to lead the overall operations, performance, and growth of our multiple supermarket locations.
• This is a senior management position for a strategic and hands-on leader who can coordinate multiple branches, drive revenue, improve operational efficiency, control costs, strengthen customer experience, and ensure consistent performance across all outlets.

Key Responsibilities

• Provide overall leadership and strategic direction across all supermarket branches
• Develop and implement operational strategies to achieve business growth and profitability
• Monitor the performance of all branches and ensure achievement of revenue and profitability targets
• Develop and track sales targets, KPIs, budgets, and operational performance indicators
• Supervise Branch Managers, Store Managers, department heads, and other key personnel
• Ensure effective inventory management, stock control, replenishment, and reduction of stock losses
• Monitor procurement, supplier relationships, pricing, and product availability
• Analyse sales performance, customer trends, margins, expenses, and branch profitability
• Identify underperforming branches and implement corrective action plans
• Ensure excellent customer service and a consistent customer experience across all locations
• Establish and enforce operational policies, procedures, and internal controls
• Monitor cash management and ensure proper accountability across branches
• Work closely with Finance, HR, Procurement, and Operations teams to achieve business objectives
• Lead regular branch performance reviews and management meetings
• Ensure branches comply with company policies, regulatory requirements, and health and safety standards
• Drive staff productivity, discipline, accountability, and performance management
• Identify opportunities for business expansion, new product categories, promotions, and revenue growth
• Resolve major operational, customer, staffing, and supplier issues effectively
• Prepare regular management reports and provide actionable recommendations to the Managing Director

Requirements

• Bachelor's degree in Business Administration, Management, Accounting, Economics, or a related field
• Minimum of 8 years of relevant management experience, preferably within retail, supermarket, FMCG, or multi-branch operations
• Proven experience managing multiple outlets or branches
• Strong understanding of supermarket and retail operations
• Demonstrated ability to manage large teams and hold managers accountable for results
• Strong knowledge of inventory management, procurement, sales, merchandising, and retail controls
• Strong commercial and financial understanding, including budgeting, cost control, margins, and profitability
• Excellent leadership, negotiation, problem-solving, and decision-making skills
• Strong analytical ability with good knowledge of Excel and business reporting tools
• Ability to work under pressure and manage multiple operational priorities
• High level of integrity, accountability, discipline, and professionalism
• Ability to develop systems, improve processes, and drive measurable business results

The Ideal Candidate:

• We are looking for a results-driven retail executive, not just an administrator.
• The successful candidate must be able to walk into a multi-branch supermarket operation, understand its numbers, identify operational weaknesses, improve branch performance, strengthen controls, and build a culture of accountability.
• You should be commercially sharp, confident in dealing with senior management, capable of managing branch managers, and comfortable making difficult decisions when necessary.