Branch Manager

Job Brief

• The Branch Manager will oversee the day-to-day operations and business performance of the company's branch, ensuring effective sales and marketing activities, excellent customer service, operational efficiency, and compliance with company policies.
• The successful candidate will be responsible for achieving branch targets, supervising staff, monitoring sales and collections, coordinating administrative activities, and providing management with accurate performance reports.

Key Responsibilities

• Manage the daily operations of the branch and ensure that activities align with company policies, business objectives, and approved budgets.
• Develop and implement branch sales and marketing plans to achieve revenue and customer acquisition targets.
• Supervise, motivate, and evaluate branch employees, ensuring clear responsibilities and accountability.
• Monitor property sales, customer enquiries, lead conversion, payment compliance, and outstanding customer balances.
• Ensure that customer transactions are properly documented and that payments are processed through approved company channels.
• Coordinate with the finance team to ensure timely reconciliation of collections, receipts, expenses, and branch accounts.
• Maintain high standards of customer service, promptly resolve customer complaints, and escalate sensitive matters when necessary.
• Ensure the security and proper management of company assets, records, documents, and facilities.
• Monitor staff attendance, productivity, discipline, and compliance with established procedures.
• Prepare and submit regular branch performance reports covering sales, collections, expenses, customer feedback, and operational challenges.
• Coordinate with the marketing, finance, legal, customer relationship management, and site operations teams to support smooth business operations.
• Identify opportunities to improve branch performance, market penetration, customer retention, and operational efficiency.

Requirements and Qualifications

• A Bachelor's Degree in Business Administration, Marketing, Estate Management, Accounting, or a related field.
• At least 5 years of relevant work experience, including supervisory or management experience.
• Experience in real estate, property sales, retail operations, financial services, or a similar customer-facing business is an advantage.
• Demonstrated ability to manage people, drive sales, monitor financial performance, and enforce operational controls.
• Strong leadership, communication, negotiation, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office and business reporting tools.
• Knowledge of the Kano market and fluency in Hausa and English are essential.
• High integrity, sound judgement, customer focus, and a strong sense of accountability.

Key Competencies:

• Leadership, commercial awareness, team management, sales performance, operational control, customer relationship management, and problem-solving.