Retail

Branch Manager At Standard Bank Group

Standard Bank Group·Nairobi, kenya·Full Time·Internship
RetailFull TimeInternship
-

Job Description

  • The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction , and maintaining strict compliance with the internal bank policies and regulatory standards.

Type of Qualification: First Degree

Field of Study:Bachelor's degree in Business, Finance, Economics, Banking, or a related field.

Experience Required

  • 5-7 years
  • Experience in banking and financial services, including significant exposure to retail banking, customer relationship management, sales, and branch operations.
  • At least 3 years' experience in a Branch Manager role or a comparable leadership position with accountability for business growth, customer experience, operational excellence, and profitability.
  • Demonstrated success in driving asset and liability growth, sales performance, portfolio expansion, and revenue generation within a branch or business unit environment.
  • Proven experience leading and developing high-performing teams, including coaching, performance management, talent development, and employee engagement.
  • Strong understanding of banking operations, risk management, regulatory compliance, Anti-Money Laundering (AML), and internal control frameworks.
  • Experience building and managing relationships with retail, SME, and business banking clients, with a strong track record in business development and customer acquisition.
  • Demonstrated financial acumen, including experience managing branch profitability, budgets, costs, and performance metrics.
  • Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies:

  • Articulating Information
  • Challenging Ideas
  • Following Procedures
  • Making Decisions
  • Producing Output
  • Providing Insights

Technical Competencies:

  • Application & Submission Verification
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Client Knowledge
  • Processing
  • Product Knowledge

Key skills

BA/BSc/HND
Apply Now

At a glance

Company

Standard Bank Group

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

September 14, 2026

More opportunities

Similar roles you might like

Branch Manager At Mwananchi Credit Ltd

Mwananchi Credit Ltd

Nairobi, kenya

full-time

Key Qualifications: Bachelor's degree in Business, Finance, or a related field 3 - 5+ years of experience in banking or financial services Proven leadership or supervisory experience

12 minutes ago

Branch Manager (o.c.t Branch) At I&m Bank

I&M Bank

Nairobi, kenya

full-time

Job Description We are seeking an experienced and results-driven Branch Manager to lead our new branch; Our China Town (O.C.T) and drive business growth, customer acquisition, operational excellence, and team performance. The successful candidate will play a critical role in developing and managing client relationships, achieving business targets, ensuring compliance, and delivering exceptional customer experiences. As this branch will serve a significant Chinese-speaking clientele, fluency in Mandarin Chinese is a mandatory requirement for this position. Roles & Responsibilities Drive branch business performance through achievement of growth, profitability, and customer acquisition targets. Develop and execute strategies to grow funded and non-funded business portfolios. Identify and pursue new business opportunities from both existing and prospective customers. Build and maintain strong customer relationships while delivering exceptional service standards. Monitor branch sales performance and portfolio growth against agreed targets. Analyze financial statements, assess credit requests, and provide recommendations for approval. Oversee credit portfolio quality, including management of loan arrears and excess drawings. Ensure timely perfection and registration of collateral and securities. Lead, coach, and motivate branch staff to achieve high performance standards. Manage branch operational risk, compliance, and internal controls. Prepare and submit regular business performance and activity reports. Drive continuous improvement initiatives to enhance customer experience and branch efficiency. Minimum Qualifications Bachelor's Degree in Business, Finance, Economics, Social Sciences, or a related field. Relevant professional qualification in Banking, Finance, Business Management, or a related discipline. Membership in a recognized professional body is an added advantage. Minimum of 10 years' relevant banking or financial services experience, including at least 3 years in a management role. Mandatory Requirements Fluency in Mandarin Chinese (spoken and written) is mandatory. Professional proficiency in English. Demonstrated experience managing customer relationships and business portfolios. Key Competencies Strong leadership and people management skills. Excellent communication and interpersonal skills. Strong business development and relationship management capability. Commercial acumen and financial analysis skills. High levels of integrity and professionalism. Strong decision-making and problem-solving abilities.

2 hours ago

Direct Sales Representative - Marsabit At Kcb Bank Kenya

KCB Bank Kenya

Marsabit, kenya

full-time

Key Responsibilities Sourcing prospective customers leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. Explaining the features of the products to prospective customers in line with product features and treating customers fairly. Guiding customers on how to fill in applications for the respective product the customer would like to purchase. Reviewing of the application and documentation provided by the customer to confirm accuracy. Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. Prospecting customers for any other Bank products suitable to their needs. Ensuring safe custody of customer documents under their care. Forwarding customer feedback or complaints to the respective Sales/Branch Manager. Sharing market information from the field to the leadership to improve the bank's products and provide regular Sales reports. The Person For the above position, the successful applicant should have the following: Be a recent graduate with a diploma or university degree from a recognized institution. Must have a minimum Mean grade of C-(Minus) in K.C.S.E. Excellent analytical and interpersonal skills. A passion and commitment to quality service. Excellent verbal and written communication skills. Ability to meet stringent targets within defined deadlines. Experience in sales or client relationship management will be an added advantage.

4 hours ago

Direct Sales Representative - Wajir At Kcb Bank Kenya

KCB Bank Kenya

Wajir, kenya

full-time

Key Responsibilities Sourcing prospective customers leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. Explaining the features of the products to prospective customers in line with product features and treating customers fairly. Guiding customers on how to fill in applications for the respective product the customer would like to purchase. Reviewing of the application and documentation provided by the customer to confirm accuracy. Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. Prospecting customers for any other Bank products suitable to their needs. Ensuring safe custody of customer documents under their care. Forwarding customer feedback or complaints to the respective Sales/Branch Manager. Sharing market information from the field to the leadership to improve the bank's products and provide regular Sales reports. The Person For the above position, the successful applicant should have the following: Be a recent graduate with a diploma or university degree from a recognized institution. Must have a minimum Mean grade of C-(Minus) in K.C.S.E. Excellent analytical and interpersonal skills. A passion and commitment to quality service. Excellent verbal and written communication skills. Ability to meet stringent targets within defined deadlines. Experience in sales or client relationship management will be an added advantage.

4 hours ago

Direct Sales Representative - Takaba At Kcb Bank Kenya

KCB Bank Kenya

Mandera, kenya

full-time

Key Responsibilities Sourcing prospective customers leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. Explaining the features of the products to prospective customers in line with product features and treating customers fairly. Guiding customers on how to fill in applications for the respective product the customer would like to purchase. Reviewing of the application and documentation provided by the customer to confirm accuracy. Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. Prospecting customers for any other Bank products suitable to their needs. Ensuring safe custody of customer documents under their care. Forwarding customer feedback or complaints to the respective Sales/Branch Manager. Sharing market information from the field to the leadership to improve the bank's products and provide regular Sales reports. The Person For the above position, the successful applicant should have the following: Be a recent graduate with a diploma or university degree from a recognized institution. Must have a minimum Mean grade of C-(Minus) in K.C.S.E. Excellent analytical and interpersonal skills. A passion and commitment to quality service. Excellent verbal and written communication skills. Ability to meet stringent targets within defined deadlines. Experience in sales or client relationship management will be an added advantage.

4 hours ago

Direct Sales Representative - Mandera At Kcb Bank Kenya

KCB Bank Kenya

Mandera, kenya

full-time

Key Responsibilities Sourcing prospective customers leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. Explaining the features of the products to prospective customers in line with product features and treating customers fairly. Guiding customers on how to fill in applications for the respective product the customer would like to purchase. Reviewing of the application and documentation provided by the customer to confirm accuracy. Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. Prospecting customers for any other Bank products suitable to their needs. Ensuring safe custody of customer documents under their care. Forwarding customer feedback or complaints to the respective Sales/Branch Manager. Sharing market information from the field to the leadership to improve the bank's products and provide regular Sales reports. The Person For the above position, the successful applicant should have the following: Be a recent graduate with a diploma or university degree from a recognized institution. Must have a minimum Mean grade of C-(Minus) in K.C.S.E. Excellent analytical and interpersonal skills. A passion and commitment to quality service. Excellent verbal and written communication skills. Ability to meet stringent targets within defined deadlines. Experience in sales or client relationship management will be an added advantage.

4 hours ago